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01-07-2013 01:27 PM
Hi
Based on reading the Forum posts, I think I need a re-synch of the sure signal. The Sure Signal has been working great for months and then for no reason ceased on 28th June and hasn't come back up. It displays 3 lights as it should if all OK, and soft and hard resets see the 3 lights come back up within minutes.
Can one of the Vodafone tech experts advise on next steps and re-synch if this is the obvious next step?
Many thanks
Chris Buckham
Solved! Go to best answer.
06-07-2013 09:53 PM
04-07-2013 04:28 PM
05-07-2013 12:45 PM
HI
It is just with iphones, but there are two of them a 5 and a 4. When we got the 5 we had a problem but the 4 has always worked. Now neither are working.
When you say connect on a different connection, can it be the same postcode or does it need to be phyically further away?
Let me know.
Thanks
Chris Buckham
06-07-2013 11:00 AM
Hi Buckham,
It can be at the same postcode as long as it’s a different internet provider.
As this only happens with the iPhones and the other phones work fine it would suggest that there isn’t a problem with the connection or the Sure Signal so we shouldn’t need to test it on a different connection.
Have you recently updated the software on your iPhones?
Also can you tell me what happens if you put the iPhones into aeroplane mode for 15 seconds and then back to phone mode?
Does this pick up the Sure Signal?
I can see that your Sure Signal (21196982876) connected this morning so everything should be working fine.
James
06-07-2013 09:53 PM
08-07-2013 01:30 PM