Adding Users

[jamielittle21]

Hi,

I have just managed to get myself a suresignal (Old school V1 but it was 99p on eBay), the unit is working for the phone I reg'ed it with but I'm unable to add any new users??? I was advised yesterday by Voda tech support over the phone that as the unit had been added to the system the day before to wait 24hrs and I should be able to add the users in the normal fashion well I'm still getting...... 

Sorry we are not able to process your request because of following errors in your form.

• Sorry, we're having a technical problem at the moment. Please try again in a few minutes. If you keep seeing this message, please contact us through the help centre.

I have tried some advise from this forum that says to leave the name blank and or rather the starting with a 0 to start with 44... none of these work. 

Can you please advise what the next steps are.

Thank you in advance

Kind regards

Jamie

[Retired-Matt_B]

Hi  @jamielittle21,

It could be that the Sure Signal is still registered to the previous owner.

Please contact them and ask them to deregister it.

If they've already done this, have a chat with our Live help team to resolve this.

Thanks,

Matt