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Solution

Additional users are not working with Sure signal after re-registering

AshleyJW
2: Seeker
2: Seeker

I was told to de-register & re-register my sure signal yesterday as my new phone with new sim card was not working. After 2 hours this was fine and I now have the full 5 bars.  But two of the other three other phones in the house that also used it (all PAYG) have now lost thier connections and as we are in such a poor area have been without a signal for 95% of the time now and not good enough to make a call with. However the other one is also showing the full signal.  I have gone through all the settings on the phones and all appear to be exactly the same (All iPhones runnign iOS7.0.2)

 

I waited 12 hours to see if they would pick up but with no avail.

 

Can someone please look into this.

 

Model - V1

Serial Number * 21229045907 Get HelpStatus active

Get Help

Location Postcode BH31 7PR Get HelpDate of registration 07/10/2013 13:49:33   Speed Test -
3019414961.png  My IP address is - 2.124.41.120
  My TRACERT output is -
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Ashley Wright>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  SkyRouter.Home [192.168.0.1]
  2     *        *        *     Request timed out.
  3    29 ms    31 ms    31 ms  02780a22.bb.sky.com [2.120.10.34]
  4    32 ms    31 ms    31 ms  027808fa.bb.sky.com [2.120.8.250]
  5    28 ms    28 ms    28 ms  195.50.122.113
  6    41 ms    44 ms    43 ms  195.50.122.66
  7    42 ms    41 ms    41 ms  85.205.116.14
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

  I don't think it is the device as 2 out of 4 phones are fine.  But the other two not picking up the signal; is a real pain.
 

1 ACCEPTED SOLUTION

And finally the last one has started working.

 

16 hours since adding them.  JUst a bit more patience required I guess.

 

 

View solution in original position

2 REPLIES 2

AshleyJW
2: Seeker
2: Seeker

One more of the phones is now showing full signal too.  So one to go hopefully.

 

 

 

And finally the last one has started working.

 

16 hours since adding them.  JUst a bit more patience required I guess.