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Solution

All LIGHTS WORKING, PHONE CALLS WORKING, DATA NOT WORKING

boe32
8: Helper
8: Helper

Im so fed up with this vss v2, i can make and receive calls just fine, but when it comes to using th internet or syncing my phone, the damn data will just freeze up, the data light shows im conected but my dsl light on my modem shows no activity, my normal internet works fine at 47meg down and 9meg up, itsjust this damn box, its either broken or your network is doing it on purpose, i upgraded my tarrif to get extra data, and i cant use it, i feel conned and ripped off, i now pay £42 amonth for my tarrif from a previous £29, theres no issue between the router and the box, its connected fine as i can make and receive calls, my phone isnt the only one thats affected, all phones attached to the vss are the same, the data frezes up, we get a little boost after around 30mins or so then it stops again, this is a joke, as our phones work better and faster without the sure signal box, i think your throttling the amount of data that can be used at any one time, or my vss is broke, or your server is naffed, either way i want it rectified, and if the vss is broke i want a replacement, im not beating around the bush, as im so pead with this, money spent for useless crap.

 

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms    <1 ms    <1 ms  BThomehub.home [192.168.1.254]
  2    14 ms    14 ms    14 ms  217.32.144.160
  3    15 ms    15 ms    15 ms  217.32.144.190
  4    17 ms    17 ms    17 ms  213.120.181.206
  5    17 ms    17 ms    17 ms  217.41.169.217
  6    17 ms    16 ms    17 ms  217.41.169.109
  7    16 ms    27 ms    16 ms  109.159.251.245
  8    29 ms    26 ms    28 ms  core1-te-0-13-0-10.ilford.ukcore.bt.net [109.159
.251.191]
  9    44 ms    24 ms    24 ms  peer1-xe10-0-0.telehouse.ukcore.bt.net [109.159.
254.122]
 10    29 ms    23 ms    26 ms  LNDGW2.arcor-ip.net [195.66.224.124]
 11    24 ms    24 ms    24 ms  85.205.116.10

 

serial:40120952375

 

10 REPLIES 10

Retired-James
Moderator (Retired)
Moderator (Retired)

Hi boe32,

 

Many thanks for getting back to us.

 

As mentioned we aren’t aware of any updates however I will pass these details over to our support teams for you to see if we can get any information as to what is happening.

 

James