All Lights Working but no Signal

[craiglockhart]

I'm a new Voda user having transferred from O2 this week. I got a Sure Signal 3 box yesterday and after a couple of hours of set up, it worked perfectly. Five bars on the phone across the house on my iPhone 5S through a BT Homehub 4. However, when I went to make a call this morning, I noticed the bars had dropped down to 2. I switched the phone off and on without any change. I unplugged the SureSignal and replugged in but no change. I then toggled between airplane mode on the phone and when it went back on, there was a very brief (under 1 second) 5 bars then back to 2.

Is there something I'm missing here? All the lights are on and nothing is flashing so it looks like it should be working.

Thanks.

[craiglockhart]

I've also run the various tests suggested on this forum. Results are:

Ping 33 ms

Download 53.11 Mbpa

Upload 8.22 Mbps

IP Address 86.148.108.114

Traceroute has started…

traceroute to www.btinternet.com (213.123.20.90), 64 hops max, 72 byte packets

 1  bthomehub (192.168.1.254)  1.043 ms  0.692 ms  0.636 ms

 2  172.16.19.5 (172.16.19.5)  8.399 ms  8.903 ms  5.782 ms

 3  * 217.41.216.94 (217.41.216.94)  7.291 ms  7.112 ms

 4  217.41.216.93 (217.41.216.93)  6.789 ms  6.635 ms  6.488 ms

 5  212.140.206.18 (212.140.206.18)  12.984 ms  13.237 ms  14.012 ms

 6  31.55.165.47 (31.55.165.47)  12.641 ms  12.760 ms  12.497 ms

 7  31.55.165.107 (31.55.165.107)  13.036 ms  13.056 ms  13.410 ms

 8  acc1-10gige-4-2-3.mr.21cn-ipp.bt.net (109.159.250.118)  12.385 ms

    109.159.250.52 (109.159.250.52)  12.515 ms  12.420 ms

 9  core1-te0-13-0-14.ealing.ukcore.bt.net (109.159.250.32)  22.375 ms

    core1-te0-14-0-1.ealing.ukcore.bt.net (109.159.250.22)  24.739 ms  22.551 ms

10  vhsaccess1-pos7-0.ealing.fixed.bt.net (194.72.9.198)  17.992 ms  18.218 ms  17.456 ms

11  inh3cs01-451.imsnet3.btopenworld.com (213.1.119.146)  17.853 ms  18.396 ms  17.825 ms

12  213.1.121.67 (213.1.121.67)  18.979 ms  19.141 ms  18.776 ms

13  213.1.120.194 (213.1.120.194)  20.441 ms  19.664 ms *

14  www.btinternet.com (213.123.20.90)  18.358 ms  18.207 ms  17.972 ms

Sure Signal serial number 40133650354

[Retired-Andy]

Hi craiglockhart,

Everything is fine with your speed test, traceroute and ping test.

Your IP address is on our whitelist so no problems there either.

I’ve spoken with our technical team and they’ll reload the latest firmware onto your Sure Signal.

During the process, you’ll see the lights on the unit flash.

During this time, don’t reset or unplug it.

Let me know how you go on.

Cheers,

Andrew