All SureSignals seem to be down (look at your forums) no-one from Vodafone seems to be responding.

[MartinBaines67]

Look at your forums - all SureSignals seem to be down - looks like your servers. What is going on and will someone please at least acknowledge you know of the problem and are doing something?

[Retired-Andy]

Hi MartinBaines67,

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andrew