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Rank 1: Guest
g_dunipace
Posts: 15
Registered: ‎01-04-2012

Another E-bay 2nd/second hand purchase not de-registered

Hi

As the subject says another e-bay VSS appearing as not being de-registered.

The seller said it had been when cancelled vodafone account, I called CS to be told what has been posted here before that the owner needs to contact vodafone to unregister the device. I wasn't asked for the serial number and noticed that the mods here can check the status and even reset the devices in order for them to get registered again.

The seller has reluctantly said that they would call from work on Monday, he also said he had definitely unregistered the device.

Here is the serial number 40112520495 please help and better still reset so I can register in my name.

I can forward correspondence with the seller as proof of purchase by PM.

Thanks for any assistance that you can provide.

Regards

George

Message 1 of 7 (3,931 Views)
Rank 1: Guest
g_dunipace
Posts: 15
Registered: ‎01-04-2012

Re: Another E-bay 2nd/second hand purchase not de-registered

Hi

Just wanted to check if any the tech team have had a chance to check the status yet.

Cheers

George

Message 2 of 7 (3,873 Views)
Rank 1: Guest
g_dunipace
Posts: 15
Registered: ‎01-04-2012

Re: Another E-bay 2nd/second hand purchase not de-registered

My issues have now been resolved even though no one responded to my post.

The seller had called vodafone after my encouragement and passing on the freephone no. 0808 000 166.

When registering the VSS I had a problem when selecting add users, when going through the registration without adding users it went smoothly.

When going back to add users it worked no problem. Hope that helps anyone else having issues.

Message 3 of 7 (3,847 Views)
Tech Team
DaveCD
Posts: 6,127
Registered: ‎26-07-2011

Re: Another E-bay 2nd/second hand purchase not de-registered

Hi g_dunipace

 

Thank you for your posts and a very warm welcome to the eForum. :smileyhappy:

 

We do aim to answer all posts within 24 hours however this is not always possible.

 

I am pleased to see that this has been resolved for you and if you have any further queries please do not hesitate to post.

 

Many Thanks 

 

DaveCD

eForum Team

Message 4 of 7 (3,841 Views)
Rank 1: Guest
g_dunipace
Posts: 15
Registered: ‎01-04-2012

Re: Another E-bay 2nd/second hand purchase not de-registered

Hi DaveCD

 

my handset is working with full connectivity but my wifes BB is not connecting although she has recieved the SS message when I added her number.

I've switched of her handset and also did the same with the SS.

Any ideas what the problem could be, I haven't checked the forum yet to rectify this just seen your welcome message and thought it rude not to reply. :smileylol:

Cheers

George

Message 5 of 7 (3,825 Views)
Moderator (Retired)
Moderator (Retired)
Lee
Posts: 19,284
Registered: ‎27-10-2008

Re: Another E-bay 2nd/second hand purchase not de-registered

Hey g_dunipace,

 

Thanks for your post.

 

What model is the handset?

Is it a 3G enabled handset?

 

Cheers,

 

Lee

Message 6 of 7 (3,805 Views)
Rank 1: Guest
g_dunipace
Posts: 15
Registered: ‎01-04-2012

Re: Another E-bay 2nd/second hand purchase not de-registered

Spoiler

Hi

sorry for not responding sooner, not been available.

It's a BB 8900 but suspect the problem is that it's an old PAYG sim based by what has been posted in other messages.

Cheers

George

 

Message 7 of 7 (3,754 Views)