Another SS3 and Homehub 5 not working nicely

[chrisbutty]

Hi, we have a flashing red and a solid yellow last light.  Network socket shows one solid and one flashing.  Registered successfully (apparently) 4 days ago.  IP issued (you'll be able to see that).  Reset SS3 and rebooted modem.  No port-forwarding visible in HH5 interface.  Upnp set to ON in the HH5 interface.  Can't find the MTU settings. 

Read the trouble-shooting, here are my details.

(BT infinity)

Chris

Your speed test results from here.

http://www.speedtest.net/my-result/5818500471

ping 15ms, download 51.32 Mbps, upload 12.90 Mbps

Your ping test results from here.

Ping 14ms jitter 2ms

Your external IP address from here.

86.151.210.132

The results of a traceroute.

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     3 ms     4 ms     3 ms  BThomehub.home [192.168.1.1]

  2     *        *        *     Request timed out.

  3    13 ms    13 ms    11 ms  31.55.186.193

  4    14 ms    11 ms    11 ms  31.55.186.224

  5    13 ms    11 ms    11 ms  195.99.127.90

  6    16 ms    12 ms    11 ms  peer6-BE7.telehouse.ukcore.bt.net [213.121.193.179]

  7    16 ms    31 ms    20 ms  t2c3-et-3-3-0-0.uk-lon1.eu.bt.net [166.49.211.238]

  8    12 ms    15 ms    11 ms  166-49-211-254.eu.bt.net [166.49.211.254]

  9     *        *        *     Request timed out.

 10     *        *        *     Request timed out.

 11     *        *        *     Request timed out.

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

 14     *        *        *     Request timed out.

 15     *        *        *     Request timed out.

 16     *        *        *     Request timed out.

 17     *        *        *     Request timed out.

 18     *        *        *     Request timed out.

 19     *        *        *     Request timed out.

 20     *        *        *     Request timed out.

 21     *        *        *     Request timed out.

 22     *        *        *     Request timed out.

 23     *        *        *     Request timed out.

 24     *        *        *     Request timed out.

 25     *        *        *     Request timed out.

 26     *        *        *     Request timed out.

 27     *        *        *     Request timed out.

 28     *        *        *     Request timed out.

 29     *        *        *     Request timed out.

 30     *        *        *     Request timed out.

Trace complete.

Your Sure Signal serial number:

40131573921

[chrisbutty]

Found the Port Clamping setting, rebooted the router and reset the SS3.  Waited 12 hours and traced again.  Same.

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1     2 ms     3 ms     3 ms  BThomehub.home [192.168.1.1]
  2     *        *        *     Request timed out.
  3    12 ms     8 ms    17 ms  31.55.186.193
  4    13 ms    11 ms    11 ms  31.55.186.228
  5    14 ms    11 ms    12 ms  core4-hu0-16-0-1.faraday.ukcore.bt.net [195.99.127.204]
  6    14 ms    11 ms    19 ms  213.121.193.199
  7    16 ms     9 ms    11 ms  166-49-211-230.eu.bt.net [166.49.211.230]
  8    12 ms    11 ms    12 ms  166-49-211-254.eu.bt.net [166.49.211.254]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

[Sukhi]

@chrisbutty Your Vodafone Sure Signal last updated on our servers on 18 November 2016.

I've resynced your Vodafone Sure Signal. Please allow 6 hours to pass before resetting the device.

[chrisbutty]

Thank you for your attention.   The lights changed the other day.  Solid red thesedays and 2nd lamp was busy for a while.  I look forward to the end of the 6 hour window and see what's happening. 

[Mark]

Hi @chrisbutty

Did the solution provided by Sukhi help?

If not, please update us on your currenrt situation and we'll be happy to take another look into this for you.

Thanks,

Mark

[chrisbutty]

Well, for the first time ever the Sure Signal v3 is showing as Connected in the HH5 interface.

Have

1st light: flashing red

penultimate (3rd?): yellow

last: yellow

No sign of the phone signal improving though.

[shoddybusiness]

Good luck, mate. I'm still waiting .....

[chrisbutty]

I did a reset early today.

Reverts to the same set of lights;

1 flashing red,

2 off

3 yellow/amber

4 yellow/amber

This is really soaking up time.  First we had a good 3G signal, then we were "upgraded" and now the signals slip by like zephers... and now I am recommended SureSignal.   Not so Sure.

[chrisbutty]

external IP address 86.151.211.196

assigned internal ip 192.168.1.68

ping 15 ms

down 51.28 Mbps

up 12.90 Mbps

The results of another traceroute:

Tracing route to 212.183.133.181 over a maximum of 30 hops

  1    11 ms    15 ms     3 ms  BThomehub.home [192.168.1.1]
  2     *        *        *     Request timed out.
  3     *       11 ms    17 ms  31.55.186.193
  4    14 ms    11 ms    11 ms  31.55.186.212
  5    24 ms    13 ms    22 ms  core4-hu0-8-0-5.faraday.ukcore.bt.net [195.99.127.56]
  6    13 ms    12 ms    26 ms  peer1-xe-1-0-1.faraday.ukcore.bt.net [213.121.193.197]
  7    18 ms    13 ms    15 ms  166-49-211-228.eu.bt.net [166.49.211.228]
  8    19 ms    13 ms    14 ms  166-49-211-254.eu.bt.net [166.49.211.254]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.
Trace complete.

[chrisbutty]

Could really do with your help here 

Chris