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Rank 3: Occasional Poster
Posts: 47
Registered: ‎09-01-2013

Another SureSignal v3 blows up

Hi

I have two SureSignals and rely on them to get any signal. Last year I had one blow up on me and Vodafone was kind enough to replace it. Since then, I understand the CEO has advised that all SS3s which suffer from this issue should be replaced.

Unfortunately, the same thing has happened again. On this occasion I was out of the house when the failure occurred so I missed the bang, but the face of the power socket the SS was plugged into is covered in soot.

Can one of the Mods help me out please?

Thanks.

Message 1 of 7 (1,705 Views)
Posts: 20,946
Registered: ‎14-08-2011

Re: Another SureSignal v3 blows up

Hi @muirwoods

 

 

One of the Team will be along shortly to assist you. 

 

Have you unplugged the device please. 

image.jpeg

 

Message 2 of 7 (1,701 Views)
Rank 6: Frequent Poster
Posts: 406
Registered: ‎01-04-2015

Re: Another SureSignal v3 blows up

Can you take photos and post them here..

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

Message 3 of 7 (1,664 Views)
Rank 6: Frequent Poster
Posts: 406
Registered: ‎01-04-2015

Re: Another SureSignal v3 blows up

Can you also ensure Trading Standards are informed of both units failing on the number below.

Thanks

It is important to report all failed SureSignal V3 using the links below to:

BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact

Trading Standards: Call them on 0345 4 040506

Vodafone CEO: http://www.ceoemail.com -  (Search Vodafone UK)

Message 4 of 7 (1,661 Views)
Rank 3: Occasional Poster
Posts: 47
Registered: ‎09-01-2013

Re: Another SureSignal v3 blows up

Hi Lee

 

Thanks for your reply and your concern. Yes - it's unplugged. The soot on the face of the socket it was plugged into was alarming enough to warn me that the SS had no future near any electrical power.

 

Appreciate the warning.

 

 

<<Hi @muirwoods

 

 

One of the Team will be along shortly to assist you. 

 

Have you unplugged the device please. >>

Message 5 of 7 (1,555 Views)
Posts: 20,946
Registered: ‎14-08-2011

Re: Another SureSignal v3 blows up

Hey @muirwoods

 

You're welcome. 

 

I'm sure customer services via 191 or the team here on the community forum will help with this situation. 

image.jpeg

 

Message 6 of 7 (1,551 Views)
Posts: 241
Topics: 1
Thanks: 69
Registered: ‎17-01-2017

Re: Another SureSignal v3 blows up

@muirwoods I've sent you a private message with details on how to get in touch. Smiley Happy

 

 

Message 7 of 7 (1,531 Views)
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