11-03-2017 05:04 PM
I have two SureSignals and rely on them to get any signal. Last year I had one blow up on me and Vodafone was kind enough to replace it. Since then, I understand the CEO has advised that all SS3s which suffer from this issue should be replaced.
Unfortunately, the same thing has happened again. On this occasion I was out of the house when the failure occurred so I missed the bang, but the face of the power socket the SS was plugged into is covered in soot.
Can one of the Mods help me out please?
11-03-2017 09:16 PM
11-03-2017 09:19 PM
It is important to report all failed SureSignal V3 using the links below to:
BBC's Watchdog: https://ssl.bbc.co.uk/programmes/b006mg74/contact
Trading Standards: Call them on 0345 4 040506
Vodafone CEO: http://www.ceoemail.com - (Search Vodafone UK)
12-03-2017 11:28 AM
Thanks for your reply and your concern. Yes - it's unplugged. The soot on the face of the socket it was plugged into was alarming enough to warn me that the SS had no future near any electrical power.
Appreciate the warning.
One of the Team will be along shortly to assist you.
Have you unplugged the device please. >>
© 2017 Vodafone Limited. Registered office: Vodafone House, The Connection, Newbury, Berkshire RG14 2FN.
Registered in England No 1471587.