06-02-2012 07:18 PM - edited 06-02-2012 07:20 PM
Can anyone help me out here. I just read this thread http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signa
I have spoken to the previous owner who has deregistered the sure signal yet I cannot register it on my account. My service is appalling on the Iphone 4s and its getting me depressed. I bought the sure signal to remedy this problem not knowing how hard it would be to set up buying one second hand.
The live chat I had with a Vodafone rep said just make sure its deregistered and its straight forward. Not the case !!! it comes up error every time.
Help me Vodafone I have 4 devices on my account all in a poor reception area.
Thank you in advance Rob
07-02-2012 01:43 AM
If you post the serial number of your SureSignal box one of the Tech Team can request it be reset from their end thus allowing you to register it.
They answer posts ona first come first server basis and aim to get answered in 24 hour so sit tight and they will get this sorted for you.
08-02-2012 09:26 AM
I have taken a look at the Sure signal serial number that you have provided and can see that it has not been deregistered and is now showing as suspended.
Unfortunately we are unable to assist you with your issue on this instance and I would advise you to contact the previous owner again for a refund if possible.
I’m part of the Vodafone Tech Team and here to help. As this is a public forum, we can only answer non account specific queries. Please note, we’re unable to reply to private messages.
If you see a helpful post, please click the 'Thanks' button to let the author know. If a post solves your query, please click the ‘This is the Answer?’ button. This helps others find helpful answers in the community too.