Assistance with VSS3 to BT Home Hub 3

[sastin]

I'm in desperate need of assistance. Sure Signal is clearly not getting picked up by bt home hub, so i need advice on port forwarding and what to type in Port forwarding etc.

In the application or game list, Sure signal isn't in drop down menu, so i need to add application, but i literally have no idea what i'm doing at this point onwards so some advice from those that have set up a Sure Signal before would be greatly appreciated!!

Thanks in advance

[BandOfBrothers]

Hi and Welcome to the eforum. 

This is a post I found on here -> 

https://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-3-with-BT-Home-Hub-3-Problems/td-p/... which talks about port forwarding 

[sastin]

Read that. I literally am a novice understand non of the jargon and need a step by step idiots guide to setting up with Sure Signal.

i now have a Samsung Galaxy 6 and have activated wifi calling so that's negated the need for sure signal for me, but for the rest of the family on Vodafone I need to get it working.

[Retired-Charles]

@sastin - Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

• Your speed test results from here.
• Your ping test results from here.
• Your external IP address from here.
• The results of a traceroute.
• Your Sure Signal serial number:

VSS Traceroute command

On a PC:

1. Click on Start and select Run
2. Type CMD into the Run box and press enter/click ok
3. A black box will appear.
4. In this box type tracert 212.183.133.177 press Enter
5. Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

[sastin]

Speed test:

Ping 31ms

Download Spped 18.11Mbps

Upload Speed:0.69Mbps

Ping Test:

Ping - 25ms

Jitter - 3 m/s

IP Address: 86.191.92.153

IPV6 Address: ::ffff:56bf:5c99

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Simon>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

  1    29 ms     1 ms     1 ms  BThomehub.home [192.168.1.254]
  2    10 ms     9 ms    13 ms  217.32.144.66
  3    51 ms    60 ms    49 ms  217.32.144.110
  4    13 ms    15 ms    13 ms  host109-159-244-234.range109-159.btcentralplus.com [109.159.244.234]
  5    14 ms    14 ms    13 ms  213.120.180.167
  6    14 ms    14 ms    15 ms  217.41.169.107
  7    37 ms    14 ms    29 ms  acc1-xe-5-2-2.sf.21cn-ipp.bt.net [109.159.251.119]
  8    22 ms    25 ms    25 ms  core2-te0-13-0-2.ealing.ukcore.bt.net [109.159.251.139]
  9    23 ms    24 ms    44 ms  peer1-xe3-2-1.telehouse.ukcore.bt.net [109.159.254.209]
 10    27 ms    33 ms    27 ms  lndgw2.arcor-ip.net [195.66.224.124]
 11    30 ms    29 ms    23 ms  85.205.0.86
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

Seial number is 42152732618

[Retired-Charles]

@sastin - Can you confirm what lights are showing on the Sure Signal when you connect it to the router?

Also, ensure you follow this step by step guide on how to manually configure your router to allow port-forwarding:

In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

[sastin]

The red power light just flashes red and the end light is just solid orange

[sastin]

Thank you for your help.

I have absolutely no idea what i'm doing so i'll have to see if i can find someone who lives near by who knows what they are doing or i will litterally just have to give up and leave it.

I think i literally require step by step guide via screenshots to follow.

[Retired-Charles]

@sastin - Try connecting your Sure Signal with a new ethernet cable and then perform a reset.