BT HOME HUB 4 AND SS VERSION 1

[gcabuckley]

Hi.  I have just replaced my old BT Home Hub with version 4, but cannot get my Sure Signal Version 1 box to connect with the new hub, although it worked perfectly with the old hub.  I had read through the forum posts on this subject and tried the various methods of hard reset and change of postcode, but to no avail.  The box has just the first 2 lights on solid.

I cannot speak to Vodaphone on the phone because I have no mobile network coverage at my house (hence the imperative need for sure signal!).

Any thoughts anyone? Help please............i

[gcabuckley]

Forgot to add, the serial number of my VSS box is   21224653903  just in case the tech guys need to do a resync.

Thanks alot

[gcabuckley]

My trace route is as follows:

(213.123.20.90), 64 hops max, 52 byte packets
1 bthomehub (192.168.1.254) 6.631 ms 2.558 ms 3.293 ms
2 217.47.19.58 (217.47.19.58) 36.267 ms 34.524 ms 32.106 ms
3 217.41.167.161 (217.41.167.161) 33.760 ms 34.263 ms 36.479 ms
4 213.1.69.114 (213.1.69.114) 39.355 ms 34.906 ms 33.906 ms
5 217.41.169.89 (217.41.169.89) 32.162 ms 34.764 ms 33.222 ms
6 217.41.169.107 (217.41.169.107) 34.252 ms 33.630 ms 32.252 ms
7 acc1-10gige-3-2-0.sf.21cn-ipp.bt.net (109.159.251.89) 32.518 ms
acc1-xe-5-2-3.sf.21cn-ipp.bt.net (109.159.251.121) 38.079 ms
acc1-10gige-3-3-0.sf.21cn-ipp.bt.net (109.159.251.91) 34.623 ms
8 core1-te0-13-0-2.ealing.ukcore.bt.net (109.159.251.9) 44.759 ms
core1-te-0-13-0-11.ealing.ukcore.bt.net (109.159.251.165) 41.710 ms
core1-te0-0-0-6.ealing.ukcore.bt.net (109.159.251.29) 41.105 ms
9 vhsaccess1-pos7-0.ealing.fixed.bt.net (194.72.9.198) 41.206 ms 35.999 ms 37.173 ms
10 inh3cs01-451.imsnet3.btopenworld.com (213.1.119.146) 39.686 ms 38.246 ms 36.250 ms
11 213.1.121.67 (213.1.121.67) 39.826 ms 39.984 ms 37.002 ms
12 213.1.120.194 (213.1.120.194) 40.506 ms 42.265 ms 43.862 ms
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *

download speed is 1.17Mbps

upload speed is 0.38Mbps

IP address is 86.133.187.188

[Retired-Dave]

Hi gcabuckley,

All the details you've posted here seem OK.

I've checked on the systems here and the Sure Signal shows a couple of location changes. These are most likely down to the change to the new Home Hub. I've given it a resync, so give the box a reset for me:

• Disconnect the Ethernet cable
• Hold down the reset button until all the lights show (about 30 seconds)
• Keeping the reset button held down, remove then re-insert the power lead.
• Once all lights display release the reset button.
• Plug the cable back in
• The Sure Signal will come online in around 1 hour.

If this doesn't help, try going online, changing the Sure Signal's registered postcode for about 30 minutes, then changing it back and resetting again. That should refresh the registration in case anything is trapped.

Dave