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03-02-2013 01:14 PM
Recently changed from TalkTalk to BT and since then the Sure Signal does not work. Have reset a number of times, the line has been resynchronized, I have set up port forwarding as directed by Vodafones technical department and assigned a static I.P.. Yesterday they resynchronized the device once again and assured me it would work within the hour as they could see it trying to connect. It still doesn't work. I get a solid 1st light, then the second flashes for a while and eventually goes solid, then the fourth light flashed for a while before all the lights go off and the sequence starts again. Is there anything else I can do? Has the device developed a hardware fault? Thanks.
03-02-2013 01:45 PM - last edited on 04-02-2013 10:10 AM by Retired-Wayne
Hi redeyedmonster
Please post the following information below for us.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Phil
03-02-2013 02:13 PM
Your speed test results from here.
http://www.speedtest.net/result/2483050335.png
Your ping test results from here.
http://www.pingtest.net/result/76584281.png
Your external IP address from here.
81.154.122.246
The results of a traceroute.
Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms BThomehub.home [192.168.1.254]
2 38 ms 37 ms 37 ms 217.47.204.186
3 37 ms 37 ms 38 ms 217.47.251.193
4 37 ms 38 ms 36 ms 213.1.69.198
5 37 ms 37 ms 38 ms 31.55.165.209
6 37 ms 38 ms 37 ms 31.55.165.109
7 37 ms 37 ms 37 ms acc2-10GigE-9-3-0.mr.21cn-ipp.bt.net [109.159.25
0.230]
8 48 ms 47 ms 45 ms core2-te0-13-0-17.ealing.ukcore.bt.net [109.159.
250.170]
9 50 ms 48 ms 47 ms peer1-xe3-3-1.telehouse.ukcore.bt.net [109.159.2
54.211]
10 49 ms 119 ms 47 ms LNDGW2.arcor-ip.net [195.66.224.124]
11 46 ms 46 ms 46 ms 85.205.116.2
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.
Trace complete.
Your Sure Signal serial number:
21231982832
03-02-2013 02:32 PM
Sorry I.P. changed:
86.142.154.145
04-02-2013 10:22 AM
Hi redeyedmonster
Thanks for coming back to us with all the information here. Everything looks to be set up correctly and I can’t see any issues from our side. I’ve resync’d the device again but you’re going to need to try the Sure Signal on another connection to see if this is a device fault.
Thanks
Wayne
04-02-2013 10:37 AM
What do you mean, "another connection"? Another broadband connection or another port on my router?
04-02-2013 01:58 PM
04-02-2013 03:30 PM
OK thanks, well it's still not working this end. What else can you suggest?