BT Home Hub 4 and Sure Signal

[Iansailor]

I have BT wi-fi and a Sure Signal.  The phone signal is good but the iphone will now not connect on wi-fi, only on 3G.  I hav three other computers and they all connect via wi-fi perfectly - only the phone  a problem.

How can I get my phone to connect on wi-fi?

Thanks for help ...

[Retired-Lee]

Hi Alshankland,

Thanks for posting.

Could you let me know the results of the below tests please?

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.

Your Sure Signal serial number:

VSS Traceroute command

On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

LeeH

[Iansailor]

Ben

Thank you for the advice.  I did 'tap and hold' and a password was asked for - so I input that and all now works!

I'm happy that all seems to work again now - but I can't see that I have done anything fifferent this time to last time.  Never mind - I have wifi again!!

Thanks and best wishes

Ian

[mogue81]

having problem  with my sure signal and bt home 4 its saying that its connected ok all the proper lights are lit but im missing calls and mesages all the time then it will decide to send me all my messages and people are calling me telling me that they cant get through on my mobile.

speed test

download 16.48mbps

upload 9.31mbps

ping test

28ms

External ip

31.51.72.110

Traceroute.

 Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]

over a maximum of 30 hops:

  1     1 ms     2 ms     1 ms  BThomehub.home [192.168.1.254]

  2    13 ms    12 ms    12 ms  217.32.143.40

  3    13 ms    13 ms    13 ms  217.32.143.94

  4    15 ms    14 ms    16 ms  213.120.163.74

  5   197 ms    14 ms    14 ms  31.55.165.217

  6    14 ms    14 ms    18 ms  31.55.165.109

  7    14 ms    14 ms    15 ms  acc2-xe-7-3-0.mr.21cn-ipp.bt.net [109.159.250.226]

  8    25 ms    31 ms    31 ms  core1-te0-3-0-14.ilford.ukcore.bt.net [109.159.250.154]

  9    36 ms    24 ms    23 ms  peer1-xe11-0-0.telehouse.ukcore.bt.net [109.159.254.124]

10    42 ms    28 ms    26 ms  lndgw2.arcor-ip.net [195.66.224.124]

11    26 ms    28 ms    26 ms  85.205.116.2

12     *        *        *     Request timed out.

13     *        *        *     Request timed out.

14     *        *        *     Request timed out.

15     *        *        *     Request timed out.

16     *        *        *     Request timed out.

17     *        *        *     Request timed out.

18     *        *        *     Request timed out.

19     *        *        *     Request timed out.

20     *        *        *     Request timed out.

21     *        *        *     Request timed out.

22     *        *        *     Request timed out.

23     *        *        *     Request timed out.

24     *        *        *     Request timed out.

25     *        *        *     Request timed out.

26     *        *        *     Request timed out.

27     *        *        *     Request timed out.

28     *        *        *     Request timed out.

29     *        *        *     Request timed out.

30     *        *        *     Request timed out.

Trace complete.

Serial number

40120258062

[Retired-Dave]

Hi mogue81,

I'm a little concerned by step 5 in the traceroute. The Sure Signal needs speeds under 200ms to avoid timing out, and it seems to be going from fine to very close to that limit. I'd speak to your Internet Service provider to see if they can pin down the cause.

Everything else seems OK, so I've given the box a resync just in case the speed was a blip. Can you reset it to see if that helps at all?

• Remove the Ethernet cable from the Sure Signal.
• Locate the button on the base of the box next to the Ethernet ports.
• Press and hold the button for approximately 30 seconds.
• Once the lights come back on, release the button.
• Plug the Ethernet cable back in.
• The Sure Signal will come online in around 1 hour.

Dave

[mogue81]

Dave wot is it testing in step 5 so i can get on bt's bac over it and do u know if the home hub 5 is nybetter as i just got one but havent connected it up yet?
Thanks

[Retired-Dave]

Hi mogue81,

The traceroute is testing the times taken at each point on the connection. You need to ask them to investigate the cause of the slower connection at step 5.

I'm not really in a position to compare the benefits of the Home Hub 5 over the Home Hub 4. For starters, I don't use one myself so I have no real point of reference.

Dave