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BTHome Hub 3/Sure Signal version 2

jaypeecee
4: Newbie

‎28-09-2014 09:32 PM - edited ‎28-09-2014 09:34 PM

I am utterly fed up with problems with my Sure Signal setup. Although I am using a SS version 2 with a BT Home Hub 3, I have no reason whatsoever to suspect my current problems are in any way related to the BT Home Hub 3. My WiFi connection is superfast (Infinity Option 1) and very reliable - I monitor my connection continuously using Net Uptime Monitor, which runs on one of my PCs 24/7.

 

Right now and for the last few hours, the SS version 2 has the red power LED on, the system LED flashing and the phone LED off. I have tried the reset procedure three times this evening - all to no avail. I cannot use the Vodafone network at present. What good is that? I can neither make nor receive phone calls or use mobile data, although the latter is less important.

 

Does anyone have any suggestions what to do other than chuck the Sure Signal in the nearest bin?

 

JPC

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122 REPLIES 122

TedWalker
2: Seeker
2: Seeker
In response to Arforrabbit

‎01-10-2014 11:58 AM

I have raised this issue now with You and Yours - BBC Radio 4. Perhaps they would be interested in following this up if others also contact them? 

 

If Vodafone won't listen to and help us, maybe they would respond to the BBC on our behalf ....

 

https://ssl.bbc.co.uk/programmes/b006qps9/contact

 

Arforrabbit
2: Seeker
2: Seeker
In response to TedWalker

‎01-10-2014 12:23 PM

Good suggestion and I've sent them a message.

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excloggy
4: Newbie
In response to TedWalker

‎01-10-2014 01:16 PM

Me too.

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washy21
5: Helper
In response to excloggy

‎01-10-2014 01:26 PM

I have also messaged them.

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Arforrabbit
2: Seeker
2: Seeker
In response to washy21

‎01-10-2014 01:33 PM

Come along Vodafone, you might want to give us an update to where you are in resolving the issue, you've been pretty quiet for the last 24 hours since admitting you have a problem.

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TedWalker
2: Seeker
2: Seeker
In response to Arforrabbit

‎01-10-2014 03:19 PM

You and yours are investigating and commented they have had a few messages ....

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Arforrabbit
2: Seeker
2: Seeker
In response to TedWalker

‎01-10-2014 04:04 PM

Strange now the BBC are involved ( have been speaking to the program producer) I'm now receiving replies from Vodafone:

 

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/VSS-v3-Power-light-blinking-Internet-amp-In-Use-...

 

 

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excloggy
4: Newbie
In response to Arforrabbit

‎01-10-2014 04:07 PM

The BBC have contacted me too with a view to a possible interview ... Fingers crossed!

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atlanticstride
3: Seeker
3: Seeker
In response to TedWalker

‎01-10-2014 05:16 PM

I've contacted the BBC also. 

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jaypeecee
4: Newbie

‎01-10-2014 01:11 PM

Excellent suggestion. I have also just sent them a message.
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