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BTHome Hub 3/Sure Signal version 2

jaypeecee
4: Newbie

I am utterly fed up with problems with my Sure Signal setup. Although I am using a SS version 2 with a BT Home Hub 3, I have no reason whatsoever to suspect my current problems are in any way related to the BT Home Hub 3. My WiFi connection is superfast (Infinity Option 1) and very reliable - I monitor my connection continuously using Net Uptime Monitor, which runs on one of my PCs 24/7.

 

Right now and for the last few hours, the SS version 2 has the red power LED on, the system LED flashing and the phone LED off. I have tried the reset procedure three times this evening - all to no avail. I cannot use the Vodafone network at present. What good is that? I can neither make nor receive phone calls or use mobile data, although the latter is less important.

 

Does anyone have any suggestions what to do other than chuck the Sure Signal in the nearest bin?

 

JPC

122 REPLIES 122

Hi,

 

I am having the same problem as above. I've done a tracert and got the following results:

 

Microsoft Windows [Version 6.1.7601] Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\williamlambie>tracert 212. 183. 177 Unable to resolve target system name 212..

C:\Users\williamlambie>tracert 212.183.177

Tracing route to 212.183.0.177 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  Vigor.router [192.168.0.1]   2    39 ms    20 ms    56 ms  217.32.141.129   3    17 ms    17 ms    17 ms  217.32.141.174   4    21 ms    20 ms    21 ms  213.120.161.58   5    57 ms    67 ms    53 ms  31.55.164.237   6    52 ms    51 ms    51 ms  31.55.164.109   7    19 ms    20 ms    20 ms  acc2-10GigE-0-3-0-7.bm.21cn-ipp.bt.net [109.159. 248.246]   8    28 ms    31 ms    23 ms  core1-te0-15-0-7.ilford.ukcore.bt.net [109.159.2 48.146]   9    24 ms    27 ms    24 ms  peer2-xe3-1-0.telehouse.ukcore.bt.net [109.159.2 54.229]  10    24 ms    25 ms    24 ms  195.99.126.129  11    54 ms    53 ms    75 ms  xe-0-0-1.vienna51.vie.seabone.net [195.22.215.16 2]  12    61 ms    54 ms    54 ms  telekom-austria.vienna51.vie.seabone.net [195.22 .215.41]  13     *        *        *     Request timed out.  14     *        *        *     Request timed out.  15     *        *        *     Request timed out.  16     *        *        *     Request timed out.  17     *        *        *     Request timed out.  18     *        *        *     Request timed out.  19     *        *        *     Request timed out.  20     *        *        *     Request timed out.  21     *        *        *     Request timed out.  22     *        *        *     Request timed out.  23     *        *        *     Request timed out.  24     *        *        *     Request timed out.  25     *        *        *     Request timed out.  26     *        *        *     Request timed out.  27     *        *        *     Request timed out.  28     *        *        *     Request timed out.  29     *        *        *     Request timed out.  30     *        *        *     Request timed out.

Trace complete.

C:\Users\williamlambie>

Hi Guys,

 

@ jazzed43, I’m glad it’s working again for you.

 

If you do have any problems, just drop us a quick post. :Winking_smiley:

 

@ chxlamw, I’ve taken a look at the traceroute and it doesn’t look like it’s hitting our server at all.

 

Can you check the physical connection between the router and the Sure Signal and also try a different Ethernet cable if possible?

 

Also are you in the UK with the Sure Signal because I can references to Austria in the traceroute?

 

James

All fixed.  Swapped to a new Ethernet cable, not sure what the reference to Austria was about due to us being located in leafy Hertfordshire.

 

Thank you for your help.

Same problem for me now for several days.

Details are below, any help gratefully received!

Download: 6.43Mbps

Upload: 0.34Mbps

Ping: 53ms

IP 86.154.182.4

tracert:

1   93 ms   <1 ms   <1 ms BTHomeHub.home [192.168.1.254]

2   30 ms   29 ms   29 ms esr9.miltonkeynes4.broadband.bt.net [217.47.154.140]

3   30 ms   30 ms   31 ms 217.47.154.125

4   34 ms   34 ms   33 ms 213.1.69.106

5   33 ms   32 ms   33 ms 213.120.182.69

6   30 ms   31 ms   32 ms 31.55.164.109

7   34 ms   33 ms   33 ms 109.159.248.207

8   39 ms   46 ms   46 ms core2-te0-3-0-15.ilford.ukcore.bt.net [109.159.248.26]

9   39 ms   40 ms   48 ms peer1-xe2-1-0.telehouse.ukcore.bt.net [109.159.254.136]

10   44 ms   42 ms   84 ms lndgw2.arcor-ip.net [195.66.224.124]

11   40 ms   40 ms   41 ms 85.205.0.93

12     *       *       *     Request timed out.

13     *       *       *     Request timed out.

14     *       *       *     Request timed out.

15     *       *       *     Request timed out.

16     *       *       *     Request timed out.

17     *       *       *     Request timed out.

18     *       *       *     Request timed out.

19     *       *       *     Request timed out.

20     *       *       *     Request timed out.

21     *       *       *     Request timed out.

22     *       *       *     Request timed out.

23     *       *       *     Request timed out.

24     *       *       *     Request timed out.

25     *       *       *     Request timed out.

26     *       *       *     Request timed out.

27     *       *       *     Request timed out.

28     *       *       *     Request timed out.

29     *       *       *     Request timed out.

30     *       *       *     Request timed out.

Just talked to Vodafone - seems they are only just aware of a power outage affecting Sure Signal even though it has been down for days. Seems we need to wait

Thanks 'Rover' - like many I have spent a few hours trying to solve the problem we all seem to have. We shall wait and see....

Vodafone told me there was this issue yesterday. Unfortunately this was after my fourth phone call to customer services, one of which ended up with Vodafone logging onto my computer to check the router settings. Unfortunately Vodafone changed some settings and my whole network went down and I had to reset everything to factory settings.

Many thanks, Rover. I don't know how you found this out but well done. Am I the only one who is a bit surprised that a Forum moderator hasn't posted to let us know that there may be technical difficulties at Sure Signal?

I too am suprised that Vodafone hadn't done a post about this and this also formed partof my conversation with the tech team. What I was told is that they have only been told, this morning, about the problem!

Hello Vodaphone Sure Signal tech team. Is there anybody out there? Surely we could have had some sort of update from those who have already spoken to 'Rover' and others and have acknowledged there is a problem at the Sure Signal end. I, for one, am still waiting with no mobile signal in the depths of the countryside where we rely on this kind of technology for our communications and safety.