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Solution

Bad morning for Sure Signal?

kewfriend
4: Newbie

Came down to breakfast and the SS was all in orange ..... . Reset and just the single white flash. Looks like problems logging in. First time for a long time. Everything else works round here ( - Kew -100mb BB) so I assume its your end and will resolve. Annoying.

3 REPLIES 3

Retired-Matt_Vo
Moderator (Retired)
Moderator (Retired)

Hi

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Matt
Moderator

Retired-Ian_
Moderator (Retired)
Moderator (Retired)

Hi kewfriend,

 

If you follow the instructions Matt gave, we'll be happy to help.

 

Thanks,

 

Ian

Thanks. As I suspected it righted itself within the hour. It happens occasionally: I've always supected weekend maintenance but then I'm basically paranoid :smileyfrustrated:

 

All's well at the moment. KF