31-10-2011 08:00 AM - edited 31-10-2011 08:06 AM
We're a UK ISP who were recently assigned new IP ranges by RIPE and have noticed that customers on our new IP ranges are unable to use their Sure signal devices. This is presumably because our new IP's are being firewalled by yourselves. We have verified this by routing the same devices over our previous ranges, which enables them to connect fine.
If possible can you forward this range onto the relevent department or provide me with the details for somebody at Vodafone we can contact regarding this.
The affected range is 18.104.22.168/16
02-11-2011 09:50 PM - edited 02-11-2011 09:50 PM
Please accept my apologies for the delayed reply. We're only a small team in huge demand at the moment and I thank you for your patience.
I've just requested for the IP addresses and ranges be confirmed.
As soon as I get a response I'll update the thread.
16-11-2011 12:44 PM
Can somebody please provide an update on this? I'm a Business customer with multiple connections spending a considerable monthly amount in a complete signal not-spot. Being unable to use Sure Signal properly is extremely inconvenient.
I simply cannot get the Sure Signal to connect when using the IPs in the range 22.214.171.124 - 126.96.36.199. All other potential problems have been eliminated so I really need to know if this range is blocked and, if it is, if it can be opened up ASAP.
There's far too little information available about Sure Signal. Great when it's working, but when it's not troubleshooting is like a game of pin the tail on the donkey.
21-11-2011 12:16 PM
22-11-2011 03:53 AM - edited 22-11-2011 03:57 AM
Dear Team ?
Have written twice, now thrice, previously - no answer given to date. Not complaining if this is the level of service customers are supposed to expect. Other companies provide 'signal boost' and unfortunatly my voda contract is now up for grabs.
Am unable to connect over the company acces points which may need authorising:
188.8.131.52 - range
184.108.40.206 - range
If anyone at vodafone paying attention a response would be appreciated.
23-11-2011 11:27 AM
I've requested all of the above IP ranges to be checked against our whitelist and then added if required. At present I don't have a timescale for this as we're still ironing out an official process for this type of query. As soon as we know more though, we'll let you know.
10-12-2011 12:31 PM
I'm afraid there are still no further updates on these requests.
I'm working very hard to improve the process for these types of requests and promise you all that as soon as I have a response on the above requests I'll update the thread.
10-12-2011 05:30 PM