Vodafone Sure Signal

[jamie_w]

Hi,

We're a UK ISP who were recently assigned new IP ranges by RIPE and have noticed that customers on our new IP ranges are unable to use their Sure signal devices. This is presumably because our new IP's are being firewalled by yourselves. We have verified this by routing the same devices over our previous ranges, which enables them to connect fine.

If possible can you forward this range onto the relevent department or provide me with the details for somebody at Vodafone we can contact regarding this. 

The affected range is 31.205.0.0/16

Thanks,

Jamie

[benfitter]

Sorry to jump on this thread, but could a mod also check if the following UK range is allowed?

109.238.64.0 - 109.238.65.255

Please add the above if it is not allowed currently.

[benfitter]

Bump, can someone please look at this?

[Lee]

Hey guys,

Please accept my apologies for the delayed reply. We're only a small team in huge demand at the moment and I thank you for your patience.

I've just requested for the IP addresses and ranges be confirmed.

As soon as I get a response I'll update the thread.

Cheers,

Lee

eForum Team

[benfitter]

Hi,

Any news on this please? It's very frustrating not being able to use my Sure Signal! The matter should have been resolved by now.

[benfitter]

Hi,

Can somebody please provide an update on this? I'm a Business customer with multiple connections spending a considerable monthly amount in a complete signal not-spot. Being unable to use Sure Signal properly is extremely inconvenient.

I simply cannot get the Sure Signal to connect when using the IPs in the range 109.238.64.0 - 109.238.65.255. All other potential problems have been eliminated so I really need to know if this range is blocked and, if it is, if it can be opened up ASAP.

There's far too little information available about Sure Signal. Great when it's working, but when it's not troubleshooting is like a game of pin the tail on the donkey.

[Trev]

Hi.

I'm still waiting for a reply concern these, and a few other ranges from the VSS support team.

I've requested an update and I will update the thread as soon as I have any further information.#

Trev

[dstocker]

Hi Trev,

Our business is migrating to secure networks. 

Please can the following be added:

178.238.133.0 range

178.238.128.0 range

91.227.125.0 range

Many thanks,

DS

[JMack986]

We are currently suffering with the same issue. Please can you white list these IP ranges:-

78.32.92.0 range 

195.66.224.0 range 

[benfitter]

Please can a moderator confirm that this is definitely an issue? I.e. Vodafone only allows specifically selected IP ranges to access the Sure Signal service?

Also, please can we have an ETA on when the suggested IP ranges will be added?

There should be an official procedure for this. When I called up, unable to get Sure Signal to work, the possibility of my IP not being able to access the service wasn't even mentioned.

Thanks.

[dstocker]

Dear Team ?

Have written twice, now thrice,  previously - no answer given to date. Not complaining if this is the level of service customers are supposed to expect. Other companies provide 'signal boost' and unfortunatly my voda contract is now up for grabs.

Am unable to connect over the company acces points which may need authorising:

178.238.133.0 range

178.238.128.0 range

91.227.220.0 - range

91.227.125.0 - range

If anyone at vodafone paying attention a response would be appreciated.

DS

[jamie_w]

Just an update as the OP, our range now appears to be working FYI.

Thanks,

Jamie

[JMack986]

Forgot to mention this IP in the above post.

86.134.47.0 range.

Any ETA on how long this usually takes?

[George]

Hi guys,

I've requested all of the above IP ranges to be checked against our whitelist and then added if required. At present I don't have a timescale for this as we're still ironing out an official process for this type of query. As soon as we know more though, we'll let you know.

Kind Regards,

George.

[JMack986]

Any update on whether this has been completed?

[Lee]

Hi JMack986,

Thanks for your post. Unfortunately we've yet to have a response on our request. As per George's reply, we'll update the thread when we have anything to share.

Cheers,

Lee

[benfitter]

Still not connecting here.

[JMack986]

Any updates please?

[Lee]

Hey guys,

I'm afraid there are still no further updates on these requests.

I'm working very hard to improve the process for these types of requests and promise you all that as soon as I have a response on the above requests I'll update the thread.

Cheers,

Lee

[billroth]

My ranges, your IP ranges, other (small) ranges - no change here. Still no connection, still frustrated customers. I think it's getting to * AARRGGHHHH* time........

I appreciate the Voda guys are a small team in a big company, and much in demand - but we are also little guys who need to deliver to our customers, so please do what you can asap....

Cheers, Bill.