Vodafone Sure Signal

[jbozward]

Quick update, my IP is now 94.171.195.131

Dynamically its goiing to need to be 94.171.xxx.xxx that's whitelisted.......

[bigtony726]

Please can i have my ip adrresses checked against the white list asap

xxx.xxx.xx

xxx.xxx.xx (removed upon request)

I really wish to get this ss box working, ive already cancelled 1 contract over this.

[jbozward]

---

bigtony726 wrote:

Please can i have my ip adrresses checked against the white list asap

xxx.xxx.xx

xxx.xxx.xx (removed upon request)

I really wish to get this ss box working, ive already cancelled 1 contract over this.

---

Bigtony, this is your routers internal IP address. Please go here and pick up your external IP address, it's the one Vodafone sees you as.

http://www.whatismyip.com/

[James]

Hi Guys,

Many thanks for your details here. I am currently going through a number of threads on the eForum regarding the same issue and collating these details to be sent over to our support teams for further investigations.

Once I have more details I will be in touch.

James

[Itdept]

Sorry to ###### in but the same as happened to me,exactly the same can somone free up 195.59.182.10 to 195.59.182.13 many thanks

[DaveCD]

Hi ltdept

Thank you for your post and I am sorry to see that this has frustrated you.

We have checked the IP address here and this is not showing as a recognised IP address, please could you supply an external IP address which can be found here and we will gladly check our whitelist.

Many Thanks

DaveCD

eForum Team

[Itdept]

Thanks Dave

The IP address range is indeed correct please do an nslookup on mailgate.petersandpeters.com and you will see that our public IP is

Non-authoritative answer:
Name: mailgate.petersandpeters.com
Address: 195.59.182.10

The IP were only changed over in Oct 2011 so I am not sure if these have been passed through by RIPE as yet.  Many thanks

Kind regards

[Itdept]

Hi Dave

the output is shown below, I am not sure why the octet 10 isnt showing up but it is the IP

whois: % This is the RIPE Database query service.
% The objects are in RPSL format.
%
% The RIPE Database is subject to Terms and Conditions.
% See http://www.ripe.net/db/support/db-terms-conditions.pdf

% Note: this output has been filtered.
% To receive output for a database update, use the "-B" flag.

% Information related to '195.59.182.8 - 195.59.182.15'

inetnum: 195.59.182.8 - 195.59.182.15
netname: CW-PETERS-NET
descr: Peters & Peters, London
country: GB
admin-c: BM262-RIPE
tech-c: GSOC-RIPE
status: ASSIGNED PA
mnt-by: CW-EUROPE-GSOC
mnt-domains: CW-DNS-MNT
source: RIPE # Filtered

role: Cable and Wireless IP GSOC Europe
address: Cable and Wireless plc
address: Melbourne Street
address: Leeds
address: LS2 7PS
address: United Kingdom
phone: +44 1344 602224
remarks: --------------------------------------------------
remarks: For network issues contact C&W Network Control
remarks: phone +44 1344 602224, email ncipsupport@cw.com
remarks: --------------------------------------------------
remarks: To report spam or network abuse email abuse@cw.net
remarks: --------------------------------------------------
remarks: For more details please see http://www.cw.net
remarks: or refer to AS1273 object in the RIPE database
remarks: --------------------------------------------------
admin-c: DS3356-RIPE
admin-c: DOM12-RIPE
tech-c: AB14382-RIPE
tech-c: DS3356-RIPE
tech-c: DOM12-RIPE
tech-c: JO361-RIPE
tech-c: MG10145-RIPE
abuse-mailbox: abuse@cw.net
nic-hdl: GSOC-RIPE
mnt-by: CW-EUROPE-GSOC
source: RIPE # Filtered

person: Brian McDonald
address: Peters and Peters Solicitors
address: 15 Fetter Lane
address: London EC41 1BW
phone: +44-2078227777
fax-no: +44-2078227788
mnt-by: AS2529-MNT
nic-hdl: BM262-RIPE
source: RIPE # Filtered

% Information related to '195.59.0.0/16AS1273'

route: 195.59.0.0/16
descr: UK-EDEX-961219
origin: AS1273
mnt-by: CW-EUROPE-GSOC
source: RIPE # Filtered

[James]

Hi itdept,

I have passed the ranges on to our support teams to look at getting these added to the list for you.

Once I have more information I will be back in touch.

James

If you have any feedback on how I have answered your query today, please complete our short feedback survey.

[snodgethebodge]

We have a customer who has recently moved officesl they used to use an ADSL connection at their old office, but now they are using a leased line for their internet connection, and their external facing IP is 188.64.34.50 - is it possible to see if their IP is blocked, as their Sure Signal also doesn't work at the moment...

Thanks

[Wayne]

Hi snodgethebodge and welcome to the eForum

That IP address is currently blocked. I have emailed the necessary people to see if we can get it put on the unblocked. I’ll let you know as soon as I hear back.

Thanks

Wayne

[snodgethebodge]

Thankyou Wayne!

[Gtickets]

Same problem for me, my ISP has moved there IP Range which is blacklisted and neither of our 2 suresignals now work.

I've tried ringing the helpline and there stance is that "We don't block IP Ranges" When clearly you do.

It seems the Vodafone Tech helpine don't know what they are doing as this is in direct conflict which is on this forum.

My ISP need the ranges 46.18.104.0/21 whitlisting under the name of Vicaciti.

Both sure signals worked fine until the switch.

Please can this be done asap, our business is cripped with lost calls due to no coverage.

Might I suggest you whitelist all ISP's and only blacklist the known rogue ones, I find it ludicrous that this system is in force and that there is no process for honest ISP to request whitelisting.

A response or reply when done would be nice.

Thank you

[Vivaciti]

Hi Techteam,

We are a UK ISP and have recently been allocated a new IP range by Ripe.

We have started to move customers onto the new range and we are now starting to see reports that sure signal has stopped working, I have tried to call different departments, but would seem no one in vodafone can help as we are not a direct customer, so thought we would see if we could get some help for our customers here.

The new ranges that have been allocated here are as follows:

IPv4 46.18.104.0/21

I am unsure if your kit can handle v6 but in case it can:

IPv6 2a03:f880::/32

I hope you can help.

Regards

Vivaciti

P.S.

Just noticed one of our customers has also posting in this same thread.

[James]

Hi Guys,

Many thanks for your posts here.

I can see that the IP range is not currently on our White list so I will get this raised to our support teams to be added for you.

I’m not to sure about the IPv6 but will ask the question for you.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[snodgethebodge]

Hi,

Is there any update as to if the IP addresses reported have been unblocked yet?

Thanks...

[Wayne]

Hi snodgethebodge,

I’m afraid not just yet. I’ll let you know as soon as I hear back though

Thanks

Wayne

[JD]

Hi

The IP has now been unblocked

Thanks

[NWELECTRONICS]

Hi,

Expecting one of the MODS to pick this one up.

We are an ISP in the UK currently blocked by the blacklist on vodafone

AS 43599, address space 78.155.224.0/19

If I could ask for assistance in having this address space added to the whitelist and allow sure signals to register from the network.

Many thanks

Ops team

North West Electronics

[James]

Hi NWELECTRONICS,

Many thanks for getting in touch regarding your IP range.

I have taken a look at the range on the IP Lookup Tool and can see that it is currently registered inIreland and unfortunately we can’t unblock any IP ranges that aren’t registered asUK.

You will need to get this updated before we can request for the IP range to be added to the White list.

James