02-05-2012 08:47 PM
Just registered the SS and all appeared great though for the last hour both lights have been flashing. I have re-booted though no joy. Can anyone help? Is it trying to locate my phone?
03-05-2012 09:38 AM
I got a new Suresignal Version 2 yesterday and I'm having the same problem as topcat74.
Both lights are continually flashing and have been since yesterday evening.
The dashboard says that the Suresignal is registered
Serial Number 40121029538
MAC Adress 0C4C3903A247
ISP is Demon
IP Address 220.127.116.11
Network Type PPPoA
I've looked through the troubleshooting guides and followed the excellent advice of others in the forum.
Many thanks to grmartin and noslotsemaj.
So far I have tried the following
Set up port forwarding on my router Netgear DG834GT.
Set MTU to 1500
I have reset the Suresignal.
I have depowered/repowered the Suresignal.
traceroute to 18.104.22.168 (22.214.171.124), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 1.343 ms 0.741 ms 0.811 ms
2 anchor-hg-1-lo100.router.demon.net (126.96.36.199) 27.588 ms 25.763 ms 27.981 ms
3 anchor-access-3-s2001.router.demon.net (188.8.131.52) 27.902 ms 29.097 ms 28.029 ms
4 gi4-0-0-dar4.lah.uk.cw.net (184.108.40.206) 27.774 ms 27.863 ms 25.783 ms
5 xe-11-1-0-xur1.lah.uk.cw.net (220.127.116.11) 28.142 ms 41.731 ms 27.768 ms
6 lndgw2.arcor-ip.net (18.104.22.168) 32.239 ms 29.826 ms 27.730 ms
7 22.214.171.124 (126.96.36.199) 30.056 ms 29.276 ms 29.958 ms
8 * * *
9 * * *
10 * * *
I've noticed that it gets stuck at the same place as paulls77 post (ie 188.8.131.52) who's Suresignal was previously working until yesterday. A post from jsp also shows a similar problem.
Would it be possible to try resyncing my Suresignal or could you double check my
IP Address and Suresignal Serial Number?
Serial Number 40121029538
IP Address 184.108.40.206
Do you have any suggestions as to anything else I can try?
Thank you very much,
03-05-2012 05:29 PM
Thank you for your post and a very warm welcome.
So we can take a look at this for you please could you post your serial number and we will take a look from this end.
Thank you for your post and a very warm welcome to you also, we have been made aware of a known issue for administering the devices however this has now been resolved and we are currently working through a back log of administering requests, if you are still experiencing the same issues in 24 hours please post back.
16-05-2012 09:24 AM
@supermurt1 – I can see that you had the Sure Signal resynchronised at around 16:30 yesterday. Has this sorted the issue?
@callumm20 – I have resynchronised your device for you just now. Can you let me know how it goes?
If you still have problems with this then you will need to reset your Sure Signal device. To do this press the reset button on the back of the device.
26-05-2012 11:52 PM
Both lights on my sure signal are also flashing since Thursday afternoon and when I tried to access the dashboard, I got the following message;
"Sorry - we're unable to process your request right now. It won't take us long to fix this issue. Please try again later."
I have powere cycled and reset the sure signal, but no luck, the serial number is 40113154146
Thanks in advance for your help
27-05-2012 12:26 AM
same for me since yesterday. Btw, reset doesn't seem to have any impact on the flashing lights. Cannot access my Vodafone account ("making changes to the site"). My serial is 40120206293
27-05-2012 01:19 AM
Same issue as everyone else it seems. Solid red light on my 'Suresignal' along with the other two lights flashing- the one with the bar graph and the one with the mobile on it.
My serial number is - 40120925660
It was working perfectly before until I got home tonight and realised I wasn't picking up signal.
Help please. Thanks!
28-05-2012 12:01 PM
I have this problem as well.
I registered my suresignal yesterday and got the confirmation email back. I switched it on and left it for 12 hours and then reset it and the router but both lights are still flashing. The router can see both the suresignal and the internet. The serial number is 40120136912. Broadband Provider is Orange and router is Belkin. Please advise.
29-05-2012 09:10 AM
It looks like we had a problem with on of the servers that was preventing a connection however this has now been resolved and I’m pleased to see that you are back up and running.
@ Peterhowardgee, when it comes to the initial setup, it can sometimes take up to 24 hours to complete the initial setup and for the profile to be downloaded to the Sure Signal.
Looking at the registration I can see that the Sure Signal has now connected to our server fully this morning so you should now be up and running.
Can you confirm if this is the case or if you are still experiencing any issues?
30-05-2012 01:19 PM
New box arrived yesterday lunchtime. been flashing both lights more or less continuously ever since. Tried disconnecting removing power all to no avail. Just tried pressing reset button on back no different.
serial number 40121338335
box is now very hot - is it safe to leave switched on unattended - I need to get back to work ??
30-05-2012 08:11 PM