Ask
Reply
Solution
02-05-2012 08:47 PM
Hi all
Just registered the SS and all appeared great though for the last hour both lights have been flashing. I have re-booted though no joy. Can anyone help? Is it trying to locate my phone?
02-05-2012 08:54 PM
Hi
Can you take a look at our Sure Signal Troubleshooting thread, and then post back your results if you’re not directed to an existing thread?
Thanks
Matt
Moderator
eForum Team
02-05-2012 08:54 PM - edited 02-05-2012 08:55 PM
yo TC,
Why don't you rtm and give it at least 6 hours to configure?
FDH
03-05-2012 09:38 AM
Hello,
I got a new Suresignal Version 2 yesterday and I'm having the same problem as topcat74.
Both lights are continually flashing and have been since yesterday evening.
The dashboard says that the Suresignal is registered
Serial Number 40121029538
MAC Adress 0C4C3903A247
ISP is Demon
IP Address 83.104.226.67
Network Type PPPoA
I've looked through the troubleshooting guides and followed the excellent advice of others in the forum.
Many thanks to grmartin and noslotsemaj.
So far I have tried the following
Set up port forwarding on my router Netgear DG834GT.
Set MTU to 1500
I have reset the Suresignal.
I have depowered/repowered the Suresignal.
traceroute 212.183.133.177
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.0.1 (192.168.0.1) 1.343 ms 0.741 ms 0.811 ms
2 anchor-hg-1-lo100.router.demon.net (194.159.161.32) 27.588 ms 25.763 ms 27.981 ms
3 anchor-access-3-s2001.router.demon.net (194.217.23.1) 27.902 ms 29.097 ms 28.029 ms
4 gi4-0-0-dar4.lah.uk.cw.net (194.159.161.78) 27.774 ms 27.863 ms 25.783 ms
5 xe-11-1-0-xur1.lah.uk.cw.net (193.195.25.30) 28.142 ms 41.731 ms 27.768 ms
6 lndgw2.arcor-ip.net (195.66.224.124) 32.239 ms 29.826 ms 27.730 ms
7 85.205.116.10 (85.205.116.10) 30.056 ms 29.276 ms 29.958 ms
8 * * *
9 * * *
10 * * *
I've noticed that it gets stuck at the same place as paulls77 post (ie 85.205.116.10) who's Suresignal was previously working until yesterday. A post from jsp also shows a similar problem.
Would it be possible to try resyncing my Suresignal or could you double check my
IP Address and Suresignal Serial Number?
Serial Number 40121029538
IP Address 83.104.226.67
Do you have any suggestions as to anything else I can try?
Thank you very much,
Phil
03-05-2012 05:29 PM
Hi topcat24
Thank you for your post and a very warm welcome.:smileyhappy:
So we can take a look at this for you please could you post your serial number and we will take a look from this end.
Hi Phil2012
Thank you for your post and a very warm welcome to you also, we have been made aware of a known issue for administering the devices however this has now been resolved and we are currently working through a back log of administering requests, if you are still experiencing the same issues in 24 hours please post back.
Many Thanks
DaveCD
eForum Team
03-05-2012 10:13 PM
Hello DaveCD,
All is working as expected now.
Many thanks to you and the team for sorting it out.
Phil
04-05-2012 08:04 AM
15-05-2012 08:48 AM
I am having the same problem.
My serial number is:40112818923
Please help?
15-05-2012 05:05 PM
I seem to be having the same problem also. My lights have both been flashing all afternoon. My serial number is 40113706663.
Thanks
16-05-2012 09:24 AM
Hi everyone,
@supermurt1 – I can see that you had the Sure Signal resynchronised at around 16:30 yesterday. Has this sorted the issue?
@callumm20 – I have resynchronised your device for you just now. Can you let me know how it goes?
If you still have problems with this then you will need to reset your Sure Signal device. To do this press the reset button on the back of the device.
Thanks
Wayne