Vodafone Sure Signal

[marti]

My Sure signal has been working fine for around 2 years. Since Friday this week I have been having the "Call Failed" problem on both my phone and my wife's (both iphone 3GS).  I have followed the troubleshooting guide without sucess and when I tried to send details in using the contact us link all I get is "This service is unavailable. We're working as fast as we can to resolve the issue, and hope to restore the service soon."

I rely on my mobile for a lot of work related issues and really need this issue to be sorted as soon as possible.  I have recently changed both phones to a SIM only deal -I don't suppose this would have had anything to do with this isue - would it?

[danny19901]

If it's Iphone try updating the phone or restore i had similar issues on iphone 4 i think it's mainly a iphone issue

[marti]

I keep my phones up to date - both have the latest update (5.0.1) on them and have been working fine until Fri - definatley an issue with the "Sure" Signal!

[marti]

Don't suppose someone from the Tech Team would be able to comment?

[marti]

Anyone?

[marti]

Just tried to send a messag via the message system and got re directed to the same "This service is unavailable. We're working as fast as we can to resolve the issue, and hope to restore the service soon." page

Tried calling the helpline only to discover it closes at 8PM - Is there anyone out there that can help??

[Matt]

Hi marti

Your original post has been logged to be worked.

Just to let you know we currently work on a first come first served basis here on the eForum and as soon as an advisor is available they'll be along to help

Thanks

Matt

Moderator

[marti]

Hi,

Thanks for the response - just a bit frustrating when I can't get hold of anyone!  I have to make quite a few calls to mobiles now costing me money!!

Regards

[James]

Hi marti,

My apologies for the delay in responding to you however the eForum has been a little busier than normal as of late.

In regards to your query, can I ask if you have changed your SIM card recently or just the price plan?

If the SIM I would try removing the numbers affected and then add these back in to refresh the Sure Signal registration.

Also please can you let me know your Sure Signal serial number so we can check the registration for you in case it has been flagged for a re-sync.

James

[marti]

Hi,

All we updated was the price plan - SIM cards are still the same.  SS Serial no is: 21222164879

Regards

[marti]

Hi any chance of some assistance - this is now costing me money - I need resolution ASAP or I will need to think of moving to another provider.

[James]

Hi marti,

Many thanks for getting back to me.

I have taken a look at your Sure Signal and everything seems to be ok and I can see that the Sure Signal connected to the server last night.

Can I ask if you are still having issues this morning?

If yes, please follow the instructions on the PM that I have sent you and we will be able to follow this up for you.

You can find your PM inbox here.

James

[marti]

Issue is still exactly the same, tried removing my wife's phone then re adding it - at first it wasn't recognised as a vodafone number then it was added. It now doesn't seem to be using the SS at all!

[James]

Hi marti,

Many thanks for the update here.

As the issue hasn’t been resolved by this please follow the instruction on the PM that I sent you and we can investigate this further for you.

James

[marti]

Followed your instructions yesterday - no response so far.  Called in today was told to re set (already done this a number of times)- still experiencing the same issues!!

[James]

Hi marti,

My apologies for not being able to call you sooner however I did try on both numbers this morning with no luck however, I will be trying again later today.

James