Vodafone Sure Signal

[pinmill]

I have the same problem.  Not possible to make outgoing calls.

It has been erratic in the past, but now never works.  Have had the line checked by ISP.

Old box, lights 1,2 and 4 on permanently.

Other maybe linked problem, if using internet via 3G, it always places me somewhere in North London.

Regards

[James]

Hi Guys,

I have sent you both PM’s so we can investigate this further, please follow the instructions on the PM and one of our team will be able to follow this up for you.

You can find your PM inbox here.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[kypros_michael]

George the contact us form does not work.
I have had a working Sure Signal for 6 months and now it stops working. The same problems as everyone else on this thread.
Please Help
Kypros

[w427801]

Hi, Can't get the contact page to work, had a sure signal for 5 months now and suddenly having problems with dialing out.  Can receive calls etc.  Can you help? thanks

[rweuropa]

Ben,

I have 3 SS units 2 old style and 1 new style ,the new style is only days old and reacts the same as the older units, serial numbers listed below

21221762376 old type 4 lights

21222167211 old type 4 lights

40120124257 new type 2 lights

All three have the same problem "call failed" message on the I Phone 3GS and the call rings but fails to connect

I have spoken to no less than 10 representatives of VF, including 4 Supervisors, and 3 technical representatives in the last 10 days I have been told most of the things listed in this thread and many more besides,  funnily enough all of them point to it being mine or my modem, or my service providers fault, yet 2 weeks ago the units were functioning OK if not perfectly and I have changed nothing.

I have wasted hours on the phone, am paying for a service which has ceased to function, been lied to and  generally treated like a mushroom, kept in the dark and fed, I don't need to put this part do I !!

I had been informed I was the only person with this problem until I found this thread, why can't your support staff tell the truth we all have problems.

As a result of my treatment from VF I shall look to close my account and find a company that has respect for its customers.

Richard Winter

[DaveCD]

Hi kypros_michael, w427801, rweuropa

Thank you for your posts and a very warm welcome to the eForum.

I have sent you each a Private Message so we can investigate this further for you, please use eithert method and we will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

[reggiesamuel]

James, Lee and team,

Thank you for attending to this incident promptly and efficiently.

You kept me informed at each stage of the analysis and fix.

You reset/refreshed the SAC yesterday and i confirm the sure signal is now working without issue in my office.

Excellent outcome.

Please do reference the apple airport extreme settings i shared earlier if required.

I'm aware that a number of users have reported problems interfacing the sure signal and airport extreme.

I confirm there is no inherent conflict.

Simply set a fixed LAN IP for the sure signal and then setup the required TCP and UDP port forwards to that address.

regards

Reggie Samuel

[Lee]

Hi Reggie,

Fantastic news! Thanks for the kind words

James and I would really appreciate your thoughts on the way we handled your query and you can do it at this eForum Survey

Cheers,

Lee

[Jezza_B]

Hi

the "Contact Us" option isn't working, hence this email

we have the "Call Failed" issue despite full Sure SIgnal signal strength

please can you send me a private message with information on how to get in touch with the team directly?

thanks in advance

[Annihilation]

Hi the contact us page isn't working. Can you please pm me with the details required?

[Lee]

Hey guys,

Thanks for letting me know you're unable to use the Contact Us page.

I've sent you both a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can. Please ensure you use the template at the start of this thread

Cheers,

Lee

[hooperman]

Contacting you as advise in case of failed "Contact Us" page.

[James]

Hi hooperman,

We received your email and we spoke regarding your issue yesterday.

Many thanks for your time on the phone yesterday.

James

[TECTURAROB]

I also have the same issue as the people above.

Sure signal light sequence looks OK.

My HTC  has full 3G signal when sure signal is on.

Outgoing call on HTC  = call failed.

Outgoing SMS/message = OK

Incoming call on HTC = OK

Incoming SMS/message = OK

This is possibly a Sure Signal SAC Issue.

Please can you assist?

[Wayne]

Hi TECTURAROB and welcome to the eForum

I’ll send you a private message that explains how you can get in touch with us so that we can look into this further for you.

You can find your PM inbox here

Thanks

Wayne

[zzang]

hi

I have exactly the problem that is described in the first post. Inbound calls and internet are working fine, outbound calls result in “Call failed” error.

My postcode: N19 5JW

Sure Signal serial number: 40120209594

[James]

Hi zzang,

Thanks for your post.

The issue which you are describing indicates that you are having an issue with the SAC (service area code) which needs to be updated.

So that we can do this for you I have sent you a quick PM, please follow the instructions on the PM and one of the team can get this requested for you.

You can find your PM inbox here.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[npc707]

Can't make outbound callers. New Box. Tried resetting. Nothing. HTC Sensation phone.

Recipients, can see me dial in but then instantly dropped.

Post Code is N19 5NA

[hooperman]

Yesterday, I had to de-register my daughter's HTC Desire as she was unable to make calls while registered.

[pseudonym8]

I got a suresignal, I can receive calls and receive and send texts with it, but it won't allow me to make calls....