30-05-2012 08:37 AM
Thanks for your post here and welcome to the Vodafone eForum from all of the team.
When looking at the SAC/LAC issues then the main symptoms of this is getting a call failed message when making an outbound call even though you are connected to the Sure Signal.
If this is the case, please follow the instructions on the PM that I have sent to you and include your Sure Signal serial number in the communication.
Once done, one of our team will be able to pick this up for you.
You can find your PM inbox here.
If you have any comments regarding how I have handled your query today, please complete our short feedback survey.
11-06-2012 10:40 PM
I am having the same issue as many here. I tried the hard reset method, it did not solve the problem.
I also live in the N19 postcode area like some people here.
Can you please advise.
13-06-2012 01:16 PM
Thanks for your post. I've sent a PM across to you so that we can access your account and speak to you further. Please provide the info in the communication that James has requested in his post above.
You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.
13-06-2012 02:36 PM
I'm haveing the same problem with a newly installed Sure Signal box. Internet and text messaging work, outgoing calls fail, incoming calls go straight to voicemail.
15-06-2012 11:31 AM
Now both the lights are flashing. No signal. Guess I'll have to return the "Sure" Signal and the phone I bought to work with it back to the shop and go back to my old phone and network. Useless.
18-06-2012 04:59 PM
I am getting rather frustrated with this Suresignal box, while without it I have zero signal and cant hold a call in the house, once it installed it was great full signal in the house and recoeved a couple calls and had great reception and no drops. But I CANNOT make an outbound call at all, there are 2 phones here in the house both iPhones and the same issue with both.
Called vodafone and after asking me to make a number of calls with the same result (call failed) they told me that they would recertify the Suresignal box and wait an hour and it should work and yet still same problem.
I have looked around a number of forums and saw what some people faced, I have SKY as my ISP, with a PPPOA Protocol, and not sure what ports are open or not, anyways I have no idea what to do now. As I stated I can have an incoming call that works perfectly but cannot dial out at all.
18-06-2012 06:06 PM
Thanks for your posts here.
@ jean_r, if you still have the Sure Signal and the handset, please can you let me know the Sure Signal serial number so that I can check the registration for you.
@ markrmitchell, thanks for your post here.
To be honest as you are only having issues making calls then it would suggest that the issue that you are experiencing is down to the Service Area Code (SAC).
So that we can get this updated for you I have sent you a quick PM, please follow the instructions on the Pm and one of the team will be able to get this all sorted for you.
You can find your PM inbox here.
19-06-2012 12:23 PM
My Sure Signal serisal number is: 40120506536
I has a single system light yesterday with 4 bars on my phone (but no incoming or outgoing calls would connect). Today back to system and phone lights both flashing.
21-06-2012 01:45 PM
Hi there jean_r,
Thanks for your post.
I've checked the VSS for you and can see it connected with our servers after your last post.
I can see a location change has been detected by the system. Have you experienced any outages with your internet line in the last week or so? Have any updates been pushed to your router?
I've forced a resync of your unit in the eventuality that location change has caused the device to fall out of sync with our NTP servers. Please factory reset the device to complete the action and let me know how you get on.
- Hold the reset button till all the lights come on or flash (about 30 seconds)
- Keeping the rest button held, remove and re-insert the power lead
- Once all the lights come on or flash, release the reset button
- The VSS should come online within the hour
21-06-2012 05:27 PM
22-06-2012 09:12 AM
James, Lee and others...
I just want to thank you for your prompt and courteous service. My Sure Signal is now working great thanks so much for fixing these for me.
22-06-2012 10:04 AM
Fantastic news! Thanks for updating the thread.
If you'd like to leave James or myself any feedback about how we handled your query then you can do so here.
22-06-2012 10:29 AM
Sure I can!
I'm sorry I missed your post!
I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.
22-06-2012 10:47 AM - last edited on 22-06-2012 11:45 AM by Wayne
Thanks for letting us know Jean!
If you have a spare minute could you please take the time to fill out a short feedback form about Lee
You can do so here
26-06-2012 07:11 PM
I setup my Sure Signal today and cannot make outgoing calls, incoming seems fine.
I have tried the troubleshooting guide but with no joy, could it be the SAC issue?
Let me know if you require my SN for the SS and how I can get it up and running.
27-06-2012 11:49 AM
Hi there goto,
I'll request for the SAC to be changed again and will update you when this has been done.
If it's just outbound calls that are affected then this is definitely the case, sadly.
We'll be able to get this sorted for you. I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.