Vodafone Sure Signal

[Lee]

Hi there mattgelder,

Is it possible you can confirm for me that you've tried all the troubleshooting in this thread?

If so, and you've still had no success, then there's information on how to get in touch at the bottom of post #1. Please include all the information requested and we'll see what we can do

Cheers,

LeeH
eForum Team

[Garny]

I replied with all the information twice now and still it doesnt work, I created my own thread with details, does anybody take notice?

[MattC9]

Hi Wayne

Erm... thanks for the link back to the same forum I was posting in!

Matt

[MattC9]

Hi Matt G

Thanks for your comments, that comes as no surprise. Have you got anywhere with this now?

I'm still in the same boat, cannot make a call from home...

Matt

[Dave]

Hi Garny,

Have you received the response to your initial email which was sent to you yesterday?

If not, let us know and I'll resend it for you.

MattC9 - If you have run all the troubleshooting steps in the initial post, can you please follow the instructions there to send in your details so we can take a closer look for you.

I'm sure we can get both of you up and running.

Dave

eForum Team

[mattgelder]

Hi all,

I've finally summoned enough resolve to contact Vodafone regarding this. Everytime I contact them I feel a little drained by the experience.

Anyway I've just sent the message below into the Contact Us box and will see what comes back. I've had the Sure Signal unplugged for a few weeks in the meantime, just plugged it back in and exactly the same issue on both my personal and work phones.

*****

As per forum: http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/Sure-Signal-quot-Call-Failed-quot-error-when-mak...

Please could you verify whether I'm having this issue. I've had long running issues with the laughably named "Sure Signal" to the point where I was sent a new one over Christmas. It still doesn't work.

My current router is a DLink DSL-2640B; however I was previously using a Draytek Vigor 2710 which I swapped out to test whether that was causing the issue. ALL the port forwarding rules are in place. As stated this is the 2nd laughably named "Sure Signal" box and yes I have checked whether my broadband is working fine (on many many occassions).

Lights 1, 2 and 4 are solid.

When I try to make a call on my Nokia N900 it rings once then states "Connection Error" and the Samsung as well rings once then beeps and says "call ended"

Please please resolve.

*****

Good luck everyone.

[Garny]

Hi Dave, yes I got the email please see my post here http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/EFT135-Sure-Signal-SAC-Issue-sent-email-last-wee...

[craigs05]

cannot believe i have sat for days on end trying to get my sure signal to work all i kept getting was 3 beebs and call failed when trying to call out but i was able to receive calls no problem. In the end all I did was change the post code of where I was to my old address and instantly it worked. ha! can't believe it!!!!!!!!! try it and i assure you it will work

[craigs05]

cannot believe i have sat for days on end trying to get my sure signal to work all i kept getting was 3 beebs and call failed when trying to call out but i was able to receive calls no problem. In the end all I did was change the post code of where I was to my old address and instantly it worked. ha! can't believe it!!!!!!!!! try it and i assure you it will work

[craigs05]

cannot believe i have sat for days on end trying to get my sure signal to work all i kept getting was 3 beebs and call failed when trying to call out but i was able to receive calls no problem. In the end all I did was change the post code of where I was to my old address and instantly it worked. ha! can't believe it!!!!!!!!! try it and i assure you it will work

[craigs05]

cannot believe i have sat for days on end trying to get my sure signal to work all i kept getting was 3 beebs and call failed when trying to call out but i was able to receive calls no problem. In the end all I did was change the post code of where I was to my old address and instantly it worked. ha! can't believe it!!!!!!!!! try it and i assure you it will work..

[Deepskisam]

Craig I have just tried this..It does not work

[Woody]

Hi Deepskisam,

Have you completed all of the troubleshooting steps at the start of this thread?

If you follow these steps, then there is a link to contact us within this. Please contact us via that if the troubleshooting steps can't resolve the issue.

Woody

eForum Team

[Deepskisam]

Woody,

I did this and George reset the server connection which made no difference. I then had to reply on the link again and have not heard anything since

[Woody]

Hi Deepskisam,

I have just replied to you in the other thread that you posted in. You can find this here.

Woody

eForum Team

[mattgelder]

Hi all,

Well in great news my Sure Signal box has suddenly started working (coincidentally no doubt after I sent in the form). I've obviously had no communication from Vodafone saying that they've fixed it, but I've got used to their support staff not fulfilling their promises or bothering to return my calls.

Anyway - I'm really pleased it's working again.

Cheers

Matt

[Andy_R]

These are exactly the symptoms of my Sure Signal problem, which has worked flawlessly for the past 2 months (after a slow start...) but since yesterday morning has suddenly started  dropping outgoing calls. I sent an email using the template at the top of this thread yesterday, but so far have had no response - not even any acknowledgement that my email has been received.

Can anyone from Vodafone team who keeps an eye this sort of thing please let me know when / if this is likely to be fixed?

I appreciate that other people have been waiting much longer, but this is quite important to me and it's been worth it's weight in gold since I've had it, so I'm not sitting here waiting weeks for just a response and what seems to be a relatively simple fix.

Thanks.

[mattgelder]

Hi again,

Well yesterday I got this email....

******************

Thanks for your email to Vodafone about your Sure Signal not working. I am sorry for the delay in getting back to you. We can confirm that the issue you are experiencing is not due to a SAC issue, there is another test however that we would like you to perform;

On your PC go to start - all programs - accessories - right click on command prompt - select run as administrator and type pathping 212.183.133.181

The test will take a few minutes to complete and if you could send us a copy of the results it may help in diagnosing your issue.

***************

This is despite the fact it's now mysteriously working again. I've yet to respond as I fear getting in contact with Vodafone support may result in me having a broken Sure Signal again not to mention high blood pressure. So who knows what is going on...

[Woody]

Hi Andy_R,

If you go through the Sure Signal troubleshooting guide then this will help you resolve your issue. This will guide you through the issue step by step and advise you where to post or email if this fails.

Hi mattgelder,

It's great to hear that your issue is now resolved. If you have any further problems then please post again on here.  I would ignore the email for now.

Woody

eForum Team

[Neil955i]

Oh no it won't! Speaking as someone who has tried every blessed hoop that "Second Line" have had me jump through, and has had this problem since Christmas last year, I still have no outgoing calls when at home. I most recently spoke with someone at line 2 called Ahmed who was trying to tell me it cannot be fixed owing to an inadequate upload speed – totally ignoring the fact it worked fine on my broadband connection (with an oftentimes worse speed) for 12 months! I am appalled that I have now been trying to resolve this sorry saga for nearly two months now. Anything the forum can suggest to resolve this would be appreciated.