Vodafone Sure Signal

[Lee]

Hey psychpomp1,

Thanks for your post. There have been no changes as far as I'm aware and I'd normally have at least a notification from the support teams if any changes had been made.

I'd like to investigate the fact you've received a text confirming your Sure Signal's location has been changed.

Have you had just the one of more than this?

Has the unit changed location recently? (I suspect not)

Cheers,

Lee

eForum Team

[Kalukibrown]

Hi there,

I have a new (2 months ago) iPhone 4 from Apple, and I bought a new version of Sure Signal (40110445653) last week.  Not bad for a few days, then call quality kept dropping, voices going in and out at both ends.

Now, I am getting Call Failed every other call, and then when I redial it goes through, but the voices still go in and out.  I've tried Wi-Fi on and off and it makes no difference.

Also, while my power light is on ok, the System light has been flashing all day.  (I've tried the reset - it made no difference.)  The router modem plug on the back has a continuous yellow light, and a flashing green one.

Oh dear!

Kal

[Lee]

Hi there Kalukibrown,

Many thanks for your post.

I've just sent an email to your registered eForum address. Please reply with the requested details and I'll add you to our investigation.

In relation to the second part of your post; the sequence you can see indicates the unit to be initialising. If this symptom has been the same for more than six hours then you will need to check the ports and open them up. If you can follow the steps at portforwarding.com you should be good to go again.

Let me know how you get on.

Cheers,

Lee

eForum Team

[psychopomp1]

Hi Lee

Yesterday i received the following message on my handset when my SS rebooted by itself:

" We have noticed your sure signal box has moved, please update your address. This will allow the emergency services to locate you, should you make a call"

I have not changed any settings, the registered postcode still remains the same. I only received one such message.

Any news when the call failed error will be resolved? Its clear that this only affects iphone 4 users as my wife's Nexus Ones (Android 2.3.4) does not have this problem. Would really appreciate if you could resolve this quickly, if a fix is not in the pipeline then perhaps roll-back the latest firmware as i believe the previous fw did not have any such any issues (someone please correct me if i'm wrong) 

[Lee]

Hey psychopomp1,

Many thanks for your post regarding your Sure Signal.

I've now requested that the reminder SMS are no longer to be delivered to your number.

In regards to the call failed error, all details I've collected so far have been forwarded to the relevant team in order to investigate why this is happening.

Investigations continue for the time being, and I'm afraid to say there's no official way to roll back the iOS on any Apple products. This is something that is not in our hands, unfortunately.

As I've been communicating all along, I can't really add anything further regarding the progress of the investigation until I'm provided with information myself.

Here's hoping for a quick resolution.

Cheers,

Lee

eForum Team

[steffangl]

Just to say I've also been experiencing 'call failed' over the last few weeks.  When I try and redial the call goes through fine.

I was using iOS 4.2.1 up until yesterday when I updated to 4.3.3 to see if that was the issue - it is the same on both firmwares.  I would be happy to email my SS serial no. and iPhone 4 IMEI if needed. 

I to am eagerly awaiting this issue to be resolved - it's getting annoying now. 

[psychopomp1]

Hi Lee

As James_Mitchell has clarified, i meant VF should roll back the firmware on the SS box as a temporary fix until you can pinpoint the "called failed" issue...not roll back the fw on the iphone 4 Perhaps you could only do this for the serial numbers of units you've been given in this thread? Please?

[psychopomp1]

Hi BenJ
Any further news on his issue? Have you looked into the possibility of rolling back the firmware on the affected SS units?
Thanks

[gfendle]

Add me to the list of people with a Sure Signal that doesn't work at the moment. I'm working from home at the moment, so this is just marvellous.

Any clues on when it's going to be fixed? Please?

iPhone 3GS iOS4.3.3.

So bored with how long it takes Vodafone to fix things when they're broken.

[Lee]

Hey psychopomp1,

I'm afraid there is no further news on this issue as yet.

As I've advised previously, as we hear anything, we'll pass it on.

@ gfendle - I've also emailed you to gather some details. As soon as we get your reply, these details will be added to the investigation.

Cheers,

Lee

eForum Team

[gfendle]

@Lee

Done. If this isn't fixed by the 12th July, and I'm not hopeful it will be, I'll have no choice but to move on. It's just silly to be dealing with this sort of issue over an extended period of time (once again!) in this day and age.

It's an acknowledged problem, the firmware should have been rolled back. Better, tested properly in the first place.

[SWANENGRG]

We have had this problem for a couple of months here.

We must have spent hours & hours on the phone to Vodafone & nothing has been sorted. They have even swapped out our sure signal for a exchange model but this has the same error with calls failing on both the iPhone 3GS & 4 that we use.

Is there any chance that Vodafone might actually fix this as before it stopped working it was a godsend as we are in a poor signal area?

HELP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Lee]

Hey SWANENGRG,

Thanks for the information and welcome to the eForum.

I've just sent an email to your registered eForum address. Please reply with the requested details for both affected handsets and I'll add you to the investigation.

Cheers,

Lee

eForum Team

[steffangl]

Hi Lee

Same issue with me as well.  Not sure if you caught my post a few messages up.

I'd be happy to supply my details if it will help the investigation.

[Lee]

Hey steffangl,

My apologies are coming your way! I must have missed you, sorry.

An email is on its way to you right now.

Cheers,

Lee

eForum Team

EDIT: Please ignore the first email and reply to the second. I never included a subject so the reply would be misrouted.

[SWANENGRG]

Thank you. Email with the info required will be with you on 5 mins. Hopefully the fix will be just as quick? lol

[Lee]

Hello to all contributors in this thread,

Thanks to you all who have replied to my emails thus far.

Our Devices Team have come back to me with a request for more information. We also need you to supply details of failed and successful calls within the last three days.

Would each one of you please reply to my email using the below template and I can forward this information on?

Mobile telephone number:

Failed call timestamp:

Failed call date:

Successful call timestamp:

Successful call date:

Can you use SMS:

Can you use MMS:

Did you install any apps that coincided with the start of this issue:

Were there any other device issues i.e. laggy, freezing:

For the purpose of us being able to recreate the issue across multiple devices

It's imperative that our Devices Teams are able to recreate the issues you've been experiencing so the following information would help us to do this:

All apps on the handset (only if you're willing to share this information):

Can you simultaneously fail to recreate the issue on another handset:

Can you think of anything you were doing leading up to the issue? Please be as explicit as possible:

Anything else you feel would enable us to recreate the issue:

Cheers everybody for your continued patience.

Lee

eForum Team

[gfendle]

For those that don't know, to see your calls (failed and successful), you need to go to your recent calls list and tap the blue arrow to the right of the name and number you called.

Cancelled calls in that list are failures unless you specifically remember cancelling a call.

I've got dozens.

[matanzas]

Bought the Sure Signal box last week and have been on the phone to support every day.

Have reset the box and reset the iphone but still have issues with first calls, especially short numbers. ie 151 or voicemail. It also takes a long time to connect and for people calling me to connect.

Tech support said there were no known issues but then I came across these posts

Can anyone help?

[SWANENGRG]

All outgoing calls fail in our office going thru the SS.

Texts & MMS are fine. If we turn the 3G off then we can make calls but then we have little or no network service due to the area we are in. This is why we purchased a SS. Round & round it goes eh