Vodafone Sure Signal

[Shell]

Hi

Are we still waiting for the firmware roll out to finish?

I did previously give our serial number and followed the instructions, but the problem continues - along with echoing on the calls some times (only heard by the person calling us, not by us in the office).

Some one at Vodafone did previously suggest sending the unit back to be exchanged. Is it worth it?

Thanks

Shell

[Lee]

Hi there Jimster, Shell,

@ Jimster - I can see Trev has already responded to your query about battery drain in this thread. As soon as we have a response from our support teams we'll update the linked thread.

@ Shell - Poor audio quality is normally down to latency or speed issues on the internet connection and there's nothing Vodafone can manipulate to resolve. In this instance I'd urge you to contact your ISP with a view to increasing speeds. Tell me; are the lights on the VSS in the required state?

In relation to the firmware upgrade; the rollout will continue for the foreseeable future. 

I trust this helps explain your situation.

I'd appreciate your thoughts on how I've handled your query today - eForum Survey

Cheers,

Lee

eForum Team

[Shell]

Hi Lee

This was what I was told and I know this from problems at another office where we have a rather rubbish ADSL line (where we have more than echoing issues.. like people can't hear you at all). At this site though we have a 10mbit/sec leased line that certainy has no speed or latency issues!

Thanks

Shell

[James]

Hi Shell,

Many thanks for your post here.

Unfortunately I don’t have any Sure Signal support in at this time of night however; I will pass your post onto our day team who will be able to assist you further tomorrow.

James

eForum team

[Lee]

Hi Shell,

Thanks for coming back to me and also for your patience.

If you're experiencing poor audio quality and you're adamant it's not a speed issue then I'll need for you to show me the results of a tracert test please:

• On a PC
• Click on Start and select Run
• Type CMD into the Run box and press enter/click OK
• A black box will appear
• In this box type tracert212.183.133.177 and press Enter
• Paste the output of this command into your reply along with the results of a speedtest

Cheers,

Lee

eForum Team

[dazlicous]

think i must have had the firmware update

within the last few days not had 1st call fail once

thanks guys

[tallmartin]

Hi

I am getting the same problem, I have tried reseting the VSS and have rebooted router.  I am getting call failed message on my Iphone 4 and on my wifes Iphone 3GS.  Please can you try updating the firmware on my VSS.

Thnaks

[mj78]

Not sure if this is significant or not, but my SS now has all steady solid lights except the one with the mobile symbol.

SS number - 21227838634

[Shell]

Hi Lee

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]

over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  xx.xx.xx.xx

  2     3 ms     2 ms     3 ms  xx.xx.xx.xx

  3     3 ms     2 ms     3 ms  ge-0-0-0-105.cr2.th-lon.zen.net.uk [62.3.84.149]

  4     9 ms     9 ms    10 ms  ge-3-0-0-0.cr1.wh-man.zen.net.uk [62.3.80.46]

  5     9 ms     9 ms     9 ms  ge-2-0-0-0.cr2.wh-man.zen.net.uk [62.3.80.50]

  6     9 ms     9 ms     9 ms  ge-6-8.car1.manchesteruk.level3.net [195.16.169.89]

  7    16 ms    15 ms    15 ms  ae-4-4.ebr1.london1.level3.net [4.69.133.102]

  8    16 ms    15 ms    16 ms  ae-56-111.csw1.London1.Level3.net [4.69.153.114]

  9    18 ms    15 ms    15 ms  ae-1-51.edge3.london1.level3.net [4.69.139.73]

 10    70 ms    69 ms    69 ms  glbx [4.68.62.246]

 11    75 ms    74 ms    74 ms  vodafone-ltd.tengigabitethernet7-1.ar6.lon3.gblx.net [64.214.144.122]

 12     *        *        *     Request timed out.

 13     *        *        *     Request timed out.

Please feel free to tell me where there's an issue with speed and latency on our line! Only issue I see is that it gets a bit high for voice at gblx/Vodafone's end (hop 10/11) but we don't experience general call quality or lag issues at all. Just the person we're calling externally hears audio/our voice from our end echo, when we're in the office on the SureSignal. We hear them fine and the only issue they have with us is the echoing. Edit: oh and of course what this thread is all about, "called failed" when ever we try to make a call unless we have just made one or is the 2nd attempt.

As I've mentioned, I know what happens when the line is poor quality as we've had to give up using the SureSignal at our other office until a leased line goes in there. The ADSL there gets put under load and latency just flies up through the roof. Useless for voice data, I know how it all works - it's my job. There we experience no audio getting through to the other caller (but we just about hear them), it breaks up (digital break up/like a robot), etc etc as you would expect with a poor connection and voice data.

Thanks

Shell

[BenJ]

Hi Shell

I've sent you an email as I want to escalate this issue. If you can reply back with the details we need we will be in touch shortly.

Thanks

BenJ
eForum Team 

[Shell]

Hi BenJ

First of all, thank you! I've double checked, checked the spam etc but no email this morning though from you guys

Thanks

Shell

[Cuttsy]

Hi Guys

Just found this thread. Having the same problems iphone 4's on my SS the first generation,  on One Net express trying to run my business with this set up. A bit frustrating.

It would be great if my SS box could be re sync'd. My serial number is 21231535556.

Thanks in Advance

Cuttsy

[mj78]

SS number - 21227838634

I don't know if I have the new firmware or not, as I seem to be having the SS Camping issue (have copy pasted and sent to support the information from the troubleshooting thread but have had no response).

Lights 1,2 and 4 are solid, but I still have no mobile phone call signal.

- Router Make & Model- BT HH3 (also tried with a BT HH2
- Sure Signal Serial Number - As above.
- Status of Lights on Sure Signal (Please specify if light is solid of flashing in Description) - 1,2 & 4 lights on, steady.
- Are the Lights on the Ethernet Port (Where the internet cable plugs into the Sure Signal) on or flashing? On with the odd flash.
- Is there access to the internet via the modem? (via a pc) - Yes
- Have you attempted to use an alternative ethernet (internet) cable? - Yes
- Have you tried the Ethernet (internet) cable in another port on the modem? Yes.
- Has the router been reset? - Yes and have performed a factory reset of the SS
- is it a 3G phone? Yes both of them (sim tested in an N8 and iPhone 4)
- Have you attempted to set your handset to Dual Mode (for help with this go to our Help Centre > select your device > Network > use phone for both GSM and 3G) - Yes.
- Were other phones / USB modems active on the Sure Signal at the same time? No.

I'm not getting the call failed in the same fashion I was before, I just have a lousy signal so I'm thinking that the phone is connecting to the outside one, not the one from the SS?

[jororiggs]

This is an update to my own post.  For the last week or so all my outgoings calls have been connecting first time.  I've done nothing so presumably there has been an update, or what ever was causing the problem has been fixed, in my case, at any rate.

[Lee]

Hey Shell,

Many thanks for updating the thread.

I've just resent the email for you. Please accept my apologies that you didn't receive this in the first place.

Hi Cuttsy,

I've done the resync for you. Please perform a factory reset and let me know how you get on.

Hey mj78,

I've checked our email queues and can't find a record of any email being received from your registered eForum address so I've also sent you an email for you to fill out your details.

Cheers,

Lee

eForum Team

[Cuttsy]

Hi Lee

After a week of using the SS we no longer have failed calls.

Thanks for your help

Cuttsy

[tallmartin]

I have now removed my VSS as it is pretty much un-useable.  I can send and recieve texts ok and can recieve calls fine, but if I try and make an external call on it I get call failed message

[guyfi]

Just to update....since having the firmware updated the sure signal box is back to be usable again - thanks to everyone who posted on this thread,I think it made vodafone take notice & finally work to fix it.

[mfin]

Hi there....

Ive just found this thread... my SureSignal gets Call Failed a lot lately on my Blackberry Bold 9700.

Also, for some reason, even when its fine the internet speed for Browser and Facebook is almost non-existent, takes forever, and my ADSL Broadband is 24Mb of which I get 23Mb being so close to the exchange.

Can someone see if I have the latest firmware or push it to my SS???....serial number below.

21228582926 (one of the early models)

Im trying a factory reset at the moment as Ive never done one and didnt know you could until I found this thread.

Thanks.

[James]

Hi mfin,

Thanks for your post here.

I have checked the serial number for you and can see that there has recently been a successful connection from the device however, can you confirm if you are still having any issues?

If you are please can you confirm if you are having any issues with your internet as everything looks fine from this end.

James