‘Call Failed’ error when making calls

[nmcdonnell]

Hello,

My Sure Signal is allowing incoming calls, incoming and outgoing texts but not outgoing calls. I have reset the unit according to Vodafone instructions.

Speed Test output:

5.67Mb down

0.8Mb up

Ping Test output:

Ping 50ms

Jitter 0ms

External IP Address:

IP 85.210.222.34

Sure Signal Number:

Serial No: 21196852625

Tracert Output:

see attachment

Thanks,

Niall

[nmcdonnell]

My question has been unanswered in 1 day since I posted. Please respond.

[Retired-Matt_B]

Hi nmcdonnell,

We do take 24-48 hours to reply to posts.

Please let us know the correct Sure Signal serial number, as the one you've provided is showing as invalid.

Thanks, 

Matt B