Vodafone Sure Signal

[gfendle]

---

BenJ wrote:

Hi Guys

Just to let you know we do not have any more information at this moment in time,  we are still passing examples over to our support teams and requesting updates into this issue on a daily basis, as soon as we can share further information with you I will. 

Hi vinsup,

It was me you spoke to  

We are currently having a stock issue with the Sure Signal 2, I have put it in my diary to chase this up and get this resolved for you I've just seen that Lee last replied to your email confirming there is a delay due to stock. I can also confirm that the investigation into the iPhone issues is still on.

Thanks

BenJ
eForum Team

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But on the 24th of July you said the cause had been identified and the team were working on a fix. 

Don't really understand why you can't get an ETA or why you need to keep sending them more information. Unless of course they haven't found the problem and they're not working on a fix.

[seob85]

New iPhone, so.....

De-registered Sure Signal

unplugged SureSignal

Re-registered.

Re-connected & SureSignal reboots & looks like it's working

Checked that 3G is enabled on phone, it is. I've been using 3G elsewhere.

traceroute to Suresignal gets to Vodafone

C:\Documents and Settings\not-admin>tracert 212.183.133.177

Tracing route to host212-183-133-177.uk.access.vodafone.net [212.183.133.177]
over a maximum of 30 hops:

  1     3 ms     1 ms     1 ms  10.10.10.1
  2    17 ms    17 ms    71 ms  host81-134-64-1.in-addr.btopenworld.com [81.134.
64.1]
  3    19 ms    17 ms    16 ms  213.120.182.141
  4    18 ms    17 ms    17 ms  213.120.161.82
  5    19 ms    16 ms    34 ms  217.41.222.30
  6    19 ms    17 ms    17 ms  217.41.222.178
  7    17 ms    17 ms    17 ms  acc1-10GigE-0-7-0-4.bm.21cn-ipp.bt.net [109.159.
248.70]
  8    26 ms    27 ms    27 ms  core1-te0-15-0-0.ealing.ukcore.bt.net [109.159.2
48.12]
  9    26 ms    24 ms    24 ms  transit1-xe0-0-0.ealing.ukcore.bt.net [62.6.200.
106]
 10    26 ms    24 ms    24 ms  t2c3-xe-10-1-0.uk-eal.eu.bt.net [166.49.168.5]
 11    29 ms    23 ms    23 ms  ethernet10-4.ar9.lon3.gblx.net [204.245.36.177]

 12    76 ms    23 ms    23 ms  ae6.scr4.LON3.gblx.net [67.17.106.150]
 13    28 ms    27 ms    25 ms  te6-4-10G.ar6.LON3.gblx.net [67.16.141.137]
 14    36 ms    34 ms    34 ms  VODAFONE-LTD.TenGigabitEthernet7-1.ar6.LON3.gblx
.net [64.214.144.122]
 15     *     ^C

Any advice??

[seob85]

Not sure why my post has been moved to this thread. Probably more Vodafone smoke & mirrors in lieu of any real help. This thread is highly contradictory & judging by the pages I've read through there's no actual solution, just a lot people complaining..

I've just spent two hours on the phone to support who have asked me to reset it (disconnect ethernet cable & press reset) the Sure signal now appears to be back to it's usual state. However, the phone still doesn't connect to it. currently have text messaging faciltity via GSM.

So, this will  be another phone sent back.

[LeeBr]

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dewidaniels wrote:

Am I the only one to have noticed a dramatic improvement since iOS 4.3.5?

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I have upgraded my phone to 4.3.5 and I have also noticed an improvement in the behavior with SSv1.

I haven't had a problem with outbound calls today whereas previously I could easily reproduce the issue (call blocked on first attempt, then gets through on immediately retryng) after about 10 mins not making calls.

I don't know for sure about in-bound calls but I have received 1 call this morning although I can't know if any have been missed.

Startng to wonder if this is looking better now - will keep monitoring.

---

Best regards

Lee

[dewidaniels]

Lee,

My experience has been exactly the same as yours.  Before upgrading to iOS 4.3.5, I could repeatably reproduce the problem with my SSv1.  If I hadn't used my iPhone for a while, the first call would always fail, then callback would always work.  I've had iOS 4.3.5 installed a few days now.  I've only had two failed calls in that time, while many calls have connected first time.

Dewi

[vinsup]

Guys,

The V2 Of VSS has now synced and is operational, BUT the 'call failed' problem still exists and calls are not coming through either. And yes, it is 4.3.5 on my iPhone.

[LeeBr]

Further update - I reproduced the result with my wife's iPhone4 with the same results - that phone was on 4.3.4 and was having the call connection issues when connected to the VSSv1.

Upgrading the phone to 4.3.5 seems to have fixed the issue.

Still a bit worried about it in case Apple change something back in the next patch and also, given the intermittent behaviour, it's hard to say for sure unless we know what's caused the problem and it has actively been resolved.

Best regards

Lee

[jcurtis]

My iPhones are on 4.3.5 and have the problem every day, both "called failed" on outbound and callers going direct to VM inbound.  That is when the iPhones/iPads actually flip over to use the SureSignal box at all - most of the time they don't which is also documented within this thread.

[BenJ]

Hi Guys

Thanks for the feedback, I will pass this on to our support teams.


Thanks

BenJ

eForum Team 

[gfendle]

Six failed calls so far today, no sign of a fix. I'm on the latest iOS and have been for a while. Farce.

[gfendle]

So sick of this now. Is there the slightest chance of ant demonstrable evidence that someone is actually trying to fix this, or like previous problems in the past will the blame be shifted elsewhere?

It's bad enough that we have to pay twice to actually use a VSS in the first place but it's quite riduculous that there is point blank refusal, once again, to deal with something that isn't affecting enough customers that Vodafone should even care about it.

[Trev]

 Hi Guys.

Just to let you know I do not have any more information at this moment in time. All the examples have been passed over to our support teams and we request updates into this issue on a daily basis.  As soon as we can have any further information I will update the thread.

Regards

Trev

eForum Team 

[nicholasreeves]

I've been following this thread, as I too am having exactly the same issues - namely, outbound calls always fail the first time (but work quite straightforwardly on 2nd and subsequent attempts) and then, much more frustratingly, once the outbound call is connected, more often than not the call is dropped, and Sue Signal resets itself. The only way I have found of quickly recovering the call is to unplug Sure Signal and hope that the very weak reception that I have without it is sufficient for me to make the call. Like so many others who have posted here, all of this is enormously frustrating - when Sure Signal and my iPhone 4 do work it is an excellent service. Does anyone have any idea how much longer we will all have to wait for this problem to be resolved?

[gfendle]

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nicholasreeves wrote:

Does anyone have any idea how much longer we will all have to wait for this problem to be resolved?

---

No. Nobody does. None of the staff, who told us the issue had been identified over three weeks ago. Nobody here does.

Face it, it's another of those issues that isn't affecting enough people for Vodafone to care or do something about it. They'll say they care, they'll say they're working on it, but all evidence, once again, points to the contrary. 

[Ian1903]

Having these same problems with an iphone 3GS. VSS1. IPhone on 4.3.5 struggle to make ooutgoing calls.

I also however seem to struggle with 3g problems that are not to do with the VSS.

[guyfi]

I've just joined the forum to add my comments in the vain hope that Voda will actually fix this problem if enough people complain.

My sure signal is an early version (bought when it was called Voda Access Gateway) & what I've come to accept as the norm - calls going straight to voicemail without ringing & never being able to make a call first time,are getting progressively worse.

The usual things have been suggested - reset the box,check port forwarding,reset the phone,turn wifi off on the iPhone etc etc,none of which make any significate difference to the problem.

We can't all have defective iPhones & someone from Vodafone should take responsibility & actually acknowledge there is a problem & that they are genuinely trying to fix it.

Surely (if you pardon the pun) if enough people demonstrate the same problem & nothing is ever done to solve the problem,is that misselling a product & should the Trading Standards be on your case?

Come on Vodafone,generally your products are great - this one has too many people having the same problems for you to bury your collective heads in the sand & point the finger at someone else.

It's just not good enough.

[gfendle]

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guyfi wrote:

We can't all have defective iPhones & someone from Vodafone should take responsibility & actually acknowledge there is a problem & that they are genuinely trying to fix it.

That would be BenJ.

113

He took ownership of this on the 28th June...

[vinsup]

I am sure that BenJ and his team-mates are burning the midnight oil so that we can get our money's worth.

One small suggestion though to the Mod community - it would make us, the actual sufferers, feel better if an action plan were put up somewhere for us to see as we are the main stakeholders in this technical issue and would like to see a solution in our lifetime. What says VSS (non)users?

You see we are under this impression that we are being facilitated a unique technology in the UK which would give us a full-blown covearge in the otherwise 3G deprived desolute place which we call as home. This mobile mast in our house which is supposed to sort out our problems is actually a tool to sort out their coverage issues at our costs.  The irony of situations is that we will be paying the Operator to use our own bandwidth paid for by us. On top of this, we are now being told that there are 'some' issues and the matter is under investigation with no idea how long it would go on for.

Could BenJ or anybody please tell us how much longer? I know the current answer - being looked in to, being worked upon or to be truthful we have no idea and so forth. 

Anybody?

[guyfi]

What's slightly concerning is that this thread was started in October 2010.

Regardless of whether Ben J took ownership of the problem in June this year,the fact is that this has been a problem for some time now with no apparent urgency on Vodafone's part to sort it out.

None of the fixes suggested by the tech support team over the phone work & they seem more than willing to lay the blame squarely at Apple's door.

If that is seriously the best they can come up with,then the marketing for the sure signal should have a caveat saying Doesn't Work With Current iPhone model - just so that everyone is clear from the start what is & isn't possible with the sure signal.

Somehow,I doubt that would happen.

Patchy at best is how I would describe the sure signal service and unfortunately is seems to be getting worse.

Let's see whether Voda actually get round to finally fixing the problem we're all having - but on previous evidence,I'm not holding my breath.

[steffangl]

Also still having this problem.  Getting beyond ridiculous now. 

Come contract renewal time I'll be seriously considering other networks - I'd much rather be on O2 who are providing good 2G to my house.  I can then use Wi-Fi for any data.