Vodafone Sure Signal

[Sturge101]

Hi there im having the same problem with a ss2 i had it on a belkin router to start and it just knocked out my wireless compleately I changed it to a bt HH3 and changed some settings to allow connections from the Internet and everything worked fine. The last couple of days it has been awful the audio has been completely useless There seems to be a echo/robotic sound when anyone speaks. I know I only have a 2 meg connection but it worked fine for a couple of weeks and judgeing by the amount of threads on here relating to this there must be a problem with the unit or the technology Help please!!

[scottadams101]

Hi Dave, I'm having similar problems to others on this page: I can always hear the caller perfectly, but they can hear almost nothing from the callers using the SS. I have Virgin Media on a 30mb package. Speed test averages around 28Mbs download, 2Mbs upload. I have two phones registered with my SureSignal V2 (s/n 40120510868), both Galaxy S2's although I also have the same problem with my much older Nokia N95. I've tried the usual troubleshooting tips, resetting both my router and SS several times. I've moved the SS as far away from the router as the cable will allow. I've also changed the channel of my wifi, all to no avail. Please help! Scott Adams

[Lee]

Hey guys,

Thanks for your contributions.

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[macphisto101]

Hi Guys,

            Can someone let me know what is happening with my query as I have not heard anything back?

I'm with Virgin Media on a 30mb package and I use their latest "super hub" http://store.virginmedia.com/broadband/wireless-broadband/super-hub.html

My details are as follows:

Ping:20ms

Download Speed: 24.91Mbps

Upload Speed: 1.96Mbps

Serial Number is: 40112886623

Handset: Samsung Galaxy Nexus, software 4.1

Thanks,

Tony

[Simon]

Hi macphisto101

Thanks for your reply. James did reply to your post here with a request for further information about your handset and firmware. I can see that this has now been posted and our Sure Signal team will be aware as they monitor the thread.

We haven't received any updates from the team as yet. As soon as we do we'll be able to update the thread with more info.

Thanks

Simon

[DaveCD]

Hi everyone.

Thank you for your patience.

Please can you let us know which hub you are using and which software version this is currently using, this information has been requested by our investigating team.

Many Thanks

DaveCD

eForum Team

[macphisto101]

Hi Dave,

          My hub details are:

Hardware Version 2.0

Software version R36

Let me know if you require any further information?

Thanks,

Tony

[James]

Hi macphisto101,

Thanks for the update here.

I have passed the details over to our Sure Signal team for further analysis however we have seen reports on different websites (although they may not be correct) that the firmware (R36) may be the cause of this issue as a number of people have reported that this firmware corrupts downloads and causes packets to be lost which would also cause poor audio through your Sure Signal.

However, I will get this fed back for you.

James

[macphisto101]

Any News?

[DaveCD]

Hi macphisto101

Thank you for your post.

Unfortunately we do not have any updates to report however I can assure you that this is being investigated at the highest level with all parties.

As soon as we receive an update we will post back here.

Many Thanks

DaveCD
eForum Team