25-06-2012 10:53 PM
26-06-2012 08:59 PM
27-06-2012 05:36 PM
Thanks for your contributions.
I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.
12-07-2012 12:54 PM
Can someone let me know what is happening with my query as I have not heard anything back?
I'm with Virgin Media on a 30mb package and I use their latest "super hub" http://store.virginmedia.com/broadband/wireless-br
My details are as follows:
Download Speed: 24.91Mbps
Upload Speed: 1.96Mbps
Serial Number is: 40112886623
Handset: Samsung Galaxy Nexus, software 4.1
13-07-2012 03:55 PM
Thanks for your reply. James did reply to your post here with a request for further information about your handset and firmware. I can see that this has now been posted and our Sure Signal team will be aware as they monitor the thread.
We haven't received any updates from the team as yet. As soon as we do we'll be able to update the thread with more info.
01-08-2012 08:43 AM
08-08-2012 05:23 PM
Thanks for the update here.
I have passed the details over to our Sure Signal team for further analysis however we have seen reports on different websites (although they may not be correct) that the firmware (R36) may be the cause of this issue as a number of people have reported that this firmware corrupts downloads and causes packets to be lost which would also cause poor audio through your Sure Signal.
However, I will get this fed back for you.
14-09-2012 01:10 PM