Vodafone Sure Signal

[disastermike]

Hi.

Sure signal menu option for some reason doesn't give me an option to add another user?

Please advise how to do this.

New phone is iPhone number: (Removed for Security)

Sure Signal S/N: 40111108904

(Have an iPhone and an HTC Sense working fine through the SUre Signal - just want to add the above new phone.)

Thanks...

[disastermike]

Manage Users no longer an option in any of the menus?

[Nabs · Accepted solution]

Hi disastermike,

Manage users should appear under the SureSignal it'self

[disastermike]

It should but it doesn't! The only option online is that which I attached at the top of this posting!  The menu you list is nowhere online.

[Nabs]

Does the menu not appear when you are selet My Sure signal (either from menu as you show or from the button in the main MyAccount screen)

Main Screen Button

SS management screen where the manage users option is.

[disastermike]

As I said - the menu option you refer to does not exist in my online screens !!!!

This is what comes up - the option to MANAGE USERS is not prompted !!!

[Nabs]

It would appear you are not registered as Owner of the suresignal.

Was the SureSignal registered under your account?

[disastermike]

Yes I did.

It worked fine for the two mobiles already in the system, then the option to add more simply disappeared so I can't add the latest mobile.

So, the only thing I can try I guess is to de-register the SS and go through the whole process again, but looking through what others are saying about the problems experienced doing this, I am nervous to do so as it seems that this may not reinstate without creating more problems.

Thanks for your quick responses anyway.

Regards ...

[philip42h]

As Nabs has already said, the account that you are using to log-in is clearly not recognised as the owner of your SS ... so you wouldn't be able to de-register it either even if you wanted to.

Is it possible that you have more than one account id and actually registered the SS under another?

Otherwise it looks as though 'something has gone wrong' and you'll need help from the VF mods to sort things out.

[DaveCD]

Hi disastermike

Thank you for your posts and a very warm welcome to the eForum.

So we can investigate this further for you and add any missing numbers I have sent you a Private Message to follow, once we have your response either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD

eForum Team

If I've helped at all today, why not leave me a little feedback?

[bez_stu]

I am to having a issue adding a user, I struggled to initially register the sure signal after a couple of hours trying I finally did it. Now I'm trying to add my wife's phone and I keeps saying there's a technical problem try again later, I have tryed several times already and the same message appears anybody now a way round this issue.

[DaveCD]

Hi bez_stu

Thank you for your post and a very warm welcome to the eForum.

It sounds a little crazy but have you tried to do this using a different internet browser?

So we can assisit you further with this please follow the Private Message I have sent to you, once we have your response either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD
eForum Team

[mikebr54]

I'm having same problem. I registered the sure signal with two devices and they worked fine for a while. Now only one phone works ok. I'm sure I registered as the owner but it shows as User in my profile. I'm thinking that I need to re-register the unit and add in the two phones again. Need help with that. Thanks.

Serial number: 40121204511

[Simon]

Hi mikebr54

Thanks for your post. I've checked your Sure Signal profile and can see that everything appears to be Ok from our end. Obviously I'm unable to conform who the owner of the Sure Signal shows as for security, however to try and get things moving for you I've performed a resync on your Sure Signal. A factory reset is required to complete the process as follows:

• Hold the reset button until all the lights come on or flash (about 30 seconds)
• Keeping the rest button held, remove and re-insert the power lead
• Once all the lights come on or flash, release the reset button
• The VSS should come online within the hour

If you're still experiencing difficulty after the resync then please let me know.

Thanks

Simon

[jaynehaddo]

Hi I posted a similar story yesterday and have had no replies yet. Can somebody please help me out? My VSS serial no is 21196946897. I have tried all emails and passwords I have ever used but cannot get access to the manage users options.

Thanks

[Matt]

Hi jaynehaddo

You have already posted around this and it can be found here

Please do not post this multiple times across multiple threads as this is against the eForum Terms and Conditions something you agreed upon when joining.

As soon as an advisor is available they will be along to help

Thanks
Matt
Moderator

[SarahJB]

Does anyone have an idea as to how long it should take from adding a new user to them actually being able to use that phone via VSS?  Phone has received text to say that it has been added (when away from house!), but cannot use phone in our blackspot in the Fens.  

The last time I tried to add a new user, the VSS network went down!

[jaynehaddo]

It's very annoying though moderator when my post has had no replies yet another has with a same query thought mine had been missed as a new user. Paying £40 a month for a phone I can't use at home is no use to me. Am now 3 days without a phone!

[Lee]

Hello ladies,

Thanks for your posts.

At the moment it's taking us longer than we'd like to reply to posts although we are working as fast as we can

@ jaynehaddo - I replied to you yesterday, right here.

@ SarahJB - I can see you've already been receiving help from Nabs in your other thread. Please can we keep your query to the one thread because it slows us down in answering other customers? If we have to reply to the same query twice, over the course of a day that doubles the workload thus slowing down our responses.

I can see you've mentioned the new handset is a BlackBerry Curve. Can you tell me which model and whether it's 3G enabled? The VSS will only transmit a 3G service so if the device is not capable of 3G then it'll not show as being able to pick up the signal from the VSS.

Cheers,

LeeH

[SarahJB]

LeeH,

I appreciate that you're busy, but I started a thread out of desperation!  Where I live has terrible reception and as a long-standing Vodafone customer, I rely on and expect some kind of service for the money I pay.  The phone is a Blackberry Curve 9320 and is 3G enabled.  Can you please give me some kind of explanation as to why the VSS is not picking it up.  

Sarah