Can't get any lights on

[jrsmooth]

Hi,

I have a Sure Signal V2, and only have the power light on.

I've tried the hard resets, holding the power button until all the lights flash, removed the power, plug it back in whilst holding reset.

I've got our administartor to set up the ports and ip addresses, and I've tested the sure signal works at my home address. Can you check it at your end? Serial number is: 40121405621

Cheers Joe

[jrsmooth]

Trace Root:

C:\Documents and Settings\Joe>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177] over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.1.254

2 * 22 ms 22 ms 83-137-224-75.sota.net.uk [83.137.224.75]

3 23 ms 23 ms 26 ms 83-137-224-85.sota.net.uk [83.137.224.85]

4 22 ms 25 ms 25 ms rt02.b300.core.sota.net.uk [83.137.224.6]

5 24 ms * * ge-6-4-1704.car5.London1.Level3.net [217.163.44. 189]

6 24 ms 25 ms 24 ms ae-51-51.csw1.London1.Level3.net [4.69.139.88]

7 24 ms 24 ms 24 ms ae-121-3507.edge4.London1.Level3.net [4.69.166.9 ]

8 42 ms 40 ms 40 ms 195.50.122.66

9 40 ms 39 ms 40 ms 85.205.116.6

10 * * * Request timed out.

11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete.

Speed Test:

Download: 8.69mbps

Upload: 0.94mbps

[jrsmooth]

Bump.

Could do with some help on this guys?

[jrsmooth]

Bump...

[Retired-Kay]

Hi jrsmooth, 

Please accept our apologies this was missed.

Can you confirm the IP address for me? 

Kay

[jrsmooth]

External IP is 93.191.25.72.

Thanks Joe

[jrsmooth]

Do you need anything else?

[jrsmooth]

Bump

Last day to return my phone tomorrow. If this doesn't work, I'm keeping my super cheap o2 sim and sending the new phone and suresignal back!! Might as well have no signal and pay a lot less for it!

[jrsmooth]

Come on guys! I've given vodafone every chance to keep this business! All I want are working phones!

[Retired-Lee]

Hi there jrsmooth,

Thanks for the posts.

Just to let you know we work in time order on the eForum

So I've checked everything and it all checks out. There should be no reason the VSS isn't giving signal to your phone/s.

I noticed you say you've tried it at home and it works. Or did I misunderstand your post?

If it works on another connection, this would point to a local setup issue rather than it being the VSS at fault.

Could you try some of the below suggestions:

• Try lowering your firewall rules
• Try the same router that you used where the VSS worked
• Reset the router and VSS at the same time

I've also forced a resync for you. Please factory reset the VSS.

Let me know if you need anything else.

LeeH