Cannot add my number to SureSignal

[tobybuk]

A second line on my account was ported from BT to Vodafone on Monday - all went OK and this line is now served by Vodafone correctly.

It's now Thursday and despite repeated attempts I am still unable to add the number to my sure-signal user list.    It just responds with:- 

  Sorry, there seems to be a problem.

We're working hard to fix the issue, so please try again later.: 500, 2011 - [2h1]

Can someone please help, its driving me mad!

[BandOfBrothers]

Hi,

As the number was ported in from Bt even though it's working OK the porting files may still be settling. 

If it continues after approx 24 hours then I'd suggest speaking with Live Chat from a computer. Link in my signature below. 

Help link > Sure-Signal.

[tobybuk]

OK, thanks.