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Solution

Cannot add new numbers to SureSignal

stevepryor
2: Seeker
2: Seeker

I am trying to add a number to my Suresignal box. It was re-activated after being turned off for a while. Get "Sorry there was an error". Any ideas?

3 REPLIES 3

Jenny
Moderator (Retired)
Moderator (Retired)

Hi @stevepryor 

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.

Your ping test results from here.

Your external IP address from here.

The results of a traceroute.

 

Your Sure Signal serial number:

 


VSS Traceroute command

On a PC:

Click on Start and select Run

Type CMD into the Run box and press enter/click ok

A black box will appear.

In this box type tracert 212.183.133.177 press Enter

Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Jenny

Hi,

Seems a registered phone is not connecting either, and I still can't add any additional phones.

 

http://www.speedtest.net/my-result/4263080282

 

Ping 65ms, jitter 9ms

 

IP 88.105.6.180

 

S/N: 21228579401

 

 

Using a Mac so hope this helps: traceroute to 212.183.133.177 (212.183.133.177), 30 hops max, 60 byte packets
1static.88-198-46-33.clients.your-server.de88.198.46.33de3.332 ms3.707 ms3.706 ms
2hos-tr4.juniper2.rz13.hetzner.de213.239.224.97de0.185 ms  
 hos-tr3.juniper2.rz13.hetzner.de213.239.224.65de0.361 ms 
 hos-tr4.juniper2.rz13.hetzner.de213.239.224.97de0.185 ms
3core22.hetzner.de213.239.245.121de0.868 ms  
 core21.hetzner.de213.239.245.81de0.707 ms0.858 ms
4core12.hetzner.de213.239.245.29de2.976 ms  
 core11.hetzner.de213.239.245.225de2.766 ms 
 core12.hetzner.de213.239.245.29de2.976 ms
5juniper4.rz2.hetzner.de213.239.245.26de2.898 ms2.930 ms 
 juniper4.rz2.hetzner.de213.239.203.138de2.956 ms
6r1nue1.core.init7.net77.109.135.101ch8.841 ms3.017 ms 
 r1nue2.core.init7.net82.197.163.29ch3.011 ms
7r1nue1.core.init7.net77.109.140.153ch2.943 ms  
 r1lon1.core.init7.net77.109.140.253ch17.179 ms 
 r1nue1.core.init7.net77.109.140.153ch2.943 ms
8r1lon1.core.init7.net77.109.140.253ch17.290 ms17.234 ms17.343 ms
9xe-2-2-1-xcr1.lns.cw.net82.197.164.26ch17.607 ms  
   gb 

 

 

Hi @stevepryor

 

So we can look into this, get in touch with Live help.

 

Thanks,

 

Laura