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30-03-2015 12:55 PM
I am trying to add a number to my Suresignal box. It was re-activated after being turned off for a while. Get "Sorry there was an error". Any ideas?
01-04-2015 10:03 AM
Hi @stevepryor
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Jenny
03-04-2015 06:00 PM
Hi,
Seems a registered phone is not connecting either, and I still can't add any additional phones.
http://www.speedtest.net/my-result/4263080282
Ping 65ms, jitter 9ms
IP 88.105.6.180
S/N: 21228579401
1 | static.88-198-46-33.clients.your-server.de | 88.198.46.33 | de | 3.332 ms | 3.707 ms | 3.706 ms |
2 | hos-tr4.juniper2.rz13.hetzner.de | 213.239.224.97 | de | 0.185 ms | ||
hos-tr3.juniper2.rz13.hetzner.de | 213.239.224.65 | de | 0.361 ms | |||
hos-tr4.juniper2.rz13.hetzner.de | 213.239.224.97 | de | 0.185 ms |
3 | core22.hetzner.de | 213.239.245.121 | de | 0.868 ms | ||
core21.hetzner.de | 213.239.245.81 | de | 0.707 ms | 0.858 ms |
4 | core12.hetzner.de | 213.239.245.29 | de | 2.976 ms | ||
core11.hetzner.de | 213.239.245.225 | de | 2.766 ms | |||
core12.hetzner.de | 213.239.245.29 | de | 2.976 ms |
5 | juniper4.rz2.hetzner.de | 213.239.245.26 | de | 2.898 ms | 2.930 ms | |
juniper4.rz2.hetzner.de | 213.239.203.138 | de | 2.956 ms |
6 | r1nue1.core.init7.net | 77.109.135.101 | ch | 8.841 ms | 3.017 ms | |
r1nue2.core.init7.net | 82.197.163.29 | ch | 3.011 ms |
7 | r1nue1.core.init7.net | 77.109.140.153 | ch | 2.943 ms | ||
r1lon1.core.init7.net | 77.109.140.253 | ch | 17.179 ms | |||
r1nue1.core.init7.net | 77.109.140.153 | ch | 2.943 ms |
8 | r1lon1.core.init7.net | 77.109.140.253 | ch | 17.290 ms | 17.234 ms | 17.343 ms |
9 | xe-2-2-1-xcr1.lns.cw.net | 82.197.164.26 | ch | 17.607 ms | ||
gb |
06-04-2015 07:54 PM