Ask
Reply
Solution
30-07-2013 02:51 PM
I have successfully registered a new user and they have received the confirmation text. Their phone is 3G enabled and the phone recognises the Vodafone network when doing a manual search but it doesn't connect. I have placed my own SIM card in the new user's phone and it connects OK. When the new user's SIM card is in my phone it doesn't connect.
So the problem appears to be with the SIM card. Not sure if it is significant but my SIM card is white, while the new user's is red.
Solved! Go to best answer.
31-07-2013 02:25 PM
Thank you.
Yes, you have correctly identified the phone in question. I have done a factory reset and the phone is now connecting.
Thanks for your help.
30-07-2013 04:46 PM
Hi
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
Thanks
Matt
Moderator
30-07-2013 09:52 PM
Thank you.
I have used the trouble-shooting procedure with no success.
The requested information is as follows:
Your speed test results from here. 14Mbps down, 25Mbps up
Your ping test results from here. 18ms
Your external IP address from here. 5.61.121.67
The results of a traceroute.
traceroute to 212.183.133.177 (212.183.133.177), 64 hops max, 52 byte packets
1 192.168.3.1 (192.168.3.1) 5.353 ms 3.401 ms 1.335 ms
2 192.168.0.1 (192.168.0.1) 4.171 ms 9.272 ms 12.433 ms
3 65-121-61-5.reverse.tnp.net.uk (5.61.121.65) 12.146 ms 12.486 ms 10.968 ms
4 10.93.254.81 (10.93.254.81) 20.994 ms 18.960 ms 15.685 ms
5 109.104.126.149 (109.104.126.149) 22.664 ms 47.394 ms 19.948 ms
6 phoenix-kusanagi.c4l.co.uk (84.45.90.182) 27.225 ms 40.939 ms 27.851 ms
7 kusangi-kraken.c4l.co.uk (84.45.90.170) 22.581 ms 23.019 ms 23.711 ms
8 kraken-wolverine.c4l.co.uk (84.45.90.149) 28.476 ms 22.398 ms 23.453 ms
9 lndgw2.arcor-ip.net (195.66.224.124) 28.534 ms 27.927 ms 29.556 ms
10 85.205.116.6 (85.205.116.6) 24.733 ms 46.445 ms 29.373 ms
Your Sure Signal serial number: 40120955642
31-07-2013 11:19 AM
31-07-2013 02:25 PM
Thank you.
Yes, you have correctly identified the phone in question. I have done a factory reset and the phone is now connecting.
Thanks for your help.