Cannot de-register sure signal after my account was cancelled

[suspire]

As in the subject line.... stupid for vodafone to close "my account" when I still have an active sure signal box that my friends are registered to use when they come round - another reason for saying goodbye to vodafone forever.

I see that from other posts that there is a process to be entered into to have you deregister the box so that I may sell on something that I shouldn't have had to pay for in the first place. Please start this process at your earliest convenience.

Nathan Rigby

[DaveCD]

Hi truffy88,

We'll need to pass security before we can do this.

So that we can make a start, see here for how to get in touch.

We aim to reply to emails within 48 hours. If you need a quicker response, please visit our Contact Us page.

DaveCD

[Moonintroll77]

Serial number is 40114610385
MAC OC4C3900BE6D

I still have the previous users Registered phone number, address etc

[Moonintroll77]

Fantastic. Can he still do this even if he is no longer with Vodaphone? He left them over a year ago. What details will you need?

[Jenny]

Hi Moonintroll77,

Yes we can still do this - we can check the details on the old account.

Take a look here for instructions on how they can get in touch.

We aim to reply to emails within 48 hours so if they need a quicker response, ask them to visit our Contact Us page

Thanks,

Jenny

[Moonintroll77]

So as suspected my friend called vodaphone today and gave details but failed security on the basis that the account finished over a year ago and he was asked "how much is your monthly bill". So in essence I still have a sure signal that I cannot use. Thanks vodaphone,I shall enjoy my last year of very little / no signal where I live and just switch back to EE in 18 months time. Deep joy!!

[Sukhi]

Hi Moonintroll77,

If you friend contacts us via the message Jenny sent, we'll take a look :).

Thanks,

Sukhi

[RichardBorton]

Hello,

I have a V2 VSS, i have had my son dergister it which he has done as he has moved from the house. We still need it and have attemted to re-register it but I am getting an error message saying the unit is already registered.

The serial number is 21226851785.

Your assistance is appreciated.

regards

Richard

[RichardBorton]

Hello,

I have a V1 VSS, I have had my son dergister it which he has done as he has moved from the house. We still need it and have attemted to re-register it but I am getting an error message saying the unit is already registered.

The serial number is 21226851785.

Your assistance is appreciated.

regards

Richard

[AnnS]

Hello RichardBorton

As the device was previously registered to your Son, you will need to ask him to contact Vodafone to make sure that the Sure Signal has been deregistered.