Cannot re-register Sure Signal v2

[daveatjcb]

Morning,

We de-registered one of our Sure Signals, as the user left the organisation.

We now have a new starter so we need to re-register the device and cannot seem to do this, as the Website just keeps on saying that there has been an error.

Can someone please look into this for us? Or re-register it for us?

The device in question is Serial Number: 40110529027

Regards

Mark

[daveatjcb]

Just seen that you have replied to my other post.

I just wonder if you could look into this one too?

Regards

Dave

[Sukhi]

Hi daveatjcb

See here on how to add users if you're still unable to do this get in touch with us here :).

Thanks

Sukhi

[daveatjcb]

Response sent via the "Send us an email" forum.

Hopefully you will be able to help us with this?

Regards

Dave

[daveatjcb]

Did you get our Email / is this something that you can help us with?

Regards

Dave

[daveatjcb]

Can we get an update on this please?

[Ben_H]

Hi daveatjcb,

I've checked your email reference [#11808373] and can see we're still awaiting a response on this investigation. As promised, we'll be in touch as soon as we learn more or need more details. Apologies for your wait in the meantime. 

Many thanks, Ben

[daveatjcb]

OK thanks.

Do you know when we might get a reply?

Regards

Dave

[Jenny]

Hi daveatjcb,

We aim to reply to all emails within 48 hours but we’re usually much quicker.

Thanks,

Jenny 

[daveatjcb]

Thanks.

It has been over 48 hours now. So hopefully we will hear something soon? Can you see that it is still in the queue?

Regards

Dave