01-03-2017 03:24 PM
Broadband signal fine, but cannot ping 22.214.171.124 - it just times out and tracert starts OK but also times out after 9 hops.
No changes to environment. Power cycling Sure Signal makes no difference. Rebooting router makes no difference. Broadband performing perfectly otherwise.
Static IP 126.96.36.199
Download Speed: 2.25Mbps
Upload Speed: 0.59Mbps
Sure Signal Serial No.: 42152236925
It has been unchanged for several hours now. My other Sure Signal is working normally. Please help!
02-03-2017 03:34 PM
@sebh007 - The problem here could simply be that you’re trying to use two Sure Signals.
If they’re close and within each other’s range, this can cause problems. Any updates sent by us to your router, will often only be forwarded onto 1 of the devices.
The same can happen the other way round too – so when they’re both trying to connect, only 1 will make it to our servers.
I’m afraid we can’t guarantee that the second Sure Signal will work, whilst in the same area as the first.
02-03-2017 04:12 PM
That would be true if they weren't on different landlines and using different routers, but as it is, they are and so the issue doesn't arise! Happily there are problems enough with getting coverage without the config that you suggest adding to it!
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