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I have recently changed ISP ... and now my Sure Signal v1 is not working. My SS v3 isn't working either, but let's leave that to one side for now.
Here's the standard information that you normally ask for:
Speed test - I'm getting around 400 Mbps both upstream and downstream. Yes that's four hundred Megabits per second in both directions. I'm on Gigaclear.
Ping test - varies from 1 to 10 ms depending on where I send the ping.
External IP address: 185.82.159.246 (static)
I've enabled uPnP in the router.
The router is a Genexis Tundra, which comes with the Gigaclear service. Therefore it's impossible to change and try a different router.
Traceroute to 212.183.133.177:
Tracing route to 212.183.133.177 over a maximum of 30 hops
1 <1 ms <1 ms <1 ms router.domain_not_set.invalid [192.168.1.254]
2 4 ms 4 ms 3 ms 185.82.159.254
3 4 ms 4 ms 3 ms 88.202.255.193
4 4 ms 4 ms 4 ms te0-0-0-21.rcr21.lhr01.atlas.cogentco.com [149.6
.8.201]
5 5 ms 5 ms 5 ms be2036.ccr42.lon13.atlas.cogentco.com [130.117.4
8.153]
6 5 ms 5 ms 5 ms be2178.ccr21.lon01.atlas.cogentco.com [130.117.5
0.205]
7 5 ms 4 ms 4 ms ae14-xcr1.lns.cw.net [195.2.22.21]
8 * * * Request timed out.
9 * * * Request timed out.
etc
Sure Signal serial no 21502536143
I don't seem to be able to get past first base: I can't persuade the SS to get an IP address via DHCP. And even worse, I can't even seem to persuade the SS to do a reset.
When I plug power into the SS, all four green lights come on and stay on. With no Ethernet cable plugged in, I press and hold down the reset button. After 5 seconds, the yellow and green lights on the Ethernet socket come on and stay lit steadily. No matter how long I hold the button down for, all the lights continue to stay lit steadily (and I've tried holding it down for at least 3 minutes). No flashing in sequence or any other such activity.
If I continue to hold the reset button, unplug power and then plug it back in again, all four green lights come on and stay lit. If I release the reset button without unplugging power, then the three lower green lights go out and just the top (power light) stays lit. I have tried leaving the unit connected to my LAN for 2-3 days in both states, and in neither case do I see the SS getting an IP address from DHCP.
I have tried configuring my router to assign the SS a static IP address, but that hasn't made any difference. I still don't see the SS in the list of DHCP leases assigned in my router status.
Ethernet to the SS is definitely connected and working. I've tested the cable, and the green link light is lit and the yellow activity light is flashing. The SS is plugged directly into the Gigaclear router. And DHCP is working fine on the router, the list of DHCP leases shows at least a dozen devices with assigned IP addresses.
What am I doing wrong? This SS was working fine right up to the point where I changed from Zen Internet to Gigaclear.
Martin
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Welcome to the eForum. 
IP address 185.82.159.246 isn’t on our whitelist.
I’ve requested this to be added. It can take around 48 - 72 hours to update.
After this time, please perform a reset:
- Unplug the Ethernet cable from the Sure Signal
- Locate the button on the base of the box next to the Ethernet ports
- Press and hold the button for approximately 30 seconds
- Once the lights come back on, release the button
- Plug the cable back in
Allow around one hour for the Sure Signal to come back online
