I wish to make a formal complaint and the current channels seem to allow for everything but!
I ordered a sure signal over 2 weeks ago, when making the order it said 2-3 days for delivery, then once I'd paid it said 5-10 days.
Contacted VF through the webchat on Friday 15/04, was assured that my delivery would be made between 16:00 & 18:0 that day by DPD. My company also used DPD so I called my contact and he confirmed there was nothing due for delivery to me on Friday - of course nothing arrived.
Contacted VF again on Monday 18/04, was given a 'tracking' number, again I contacted DPD and was told the number provided was nothing to do with them.
Back onto VF webchat again to be told that it was coming via Royal Mail now and that a tracking number would be emailed through to me on Wednesday - more lies.
Its now Tuesday 26th, back onto webchat who told me it was out of stock and they will put me through to the online orders team by phone, that was 20 mins ago and I'm still on hold while they are checking. As I type the lady has advised Royal Mail have the delivery and asked have I contacte them - of course I still don't have a tracking number so back on hold again.
Its an absolute disgrace how a simple process requires me to waste so much time not to mention the several blatant lies I have been told throughout - to make matters worse, when I attempt to complain about the service I get nonsense replies and still no firm answers - been told VF don't take email complaints. If this is how VF treat customers now, then my company will be urgently reviewing our business account that we have held for many years.
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