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11-09-2016 10:21 AM
I am having an issue with my SS3. I have a pair of SS3s in my house, which is in a rural location. We recently had a power cut.
One SS came back up and works perfectly. The other did not. I've pressed the rest button a couple of times underneath the offending unit. Each time it restarts and, judging from my network traffic, and looking and the network lights under the SS itself, started to download configuation data. However, after a time the data trafiic stops and I have a steadt red light and a flashing first white light which continues indefinitely. Its almost as if the SS is waiting for further configuration data...
Any thoughts welcomed. Should I derigter it and re-register.
Its not a router problem as I have another SS which is working perfectly.
Thanks.
12-09-2016 03:18 PM
Thanks for getting in touch with us.
Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.
Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:
VSS Traceroute command
On a PC:
Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.
This will help us get the quickest possible resolution for you.
14-09-2016 02:18 PM
Let us know how you get on @PhilipWS
28-09-2016 06:52 PM
It looks as if there is poor bandwidth. I've this deregistered the unit and will keep it as a spare. Thanks.
29-09-2016 03:32 PM
@PhilipWS Thanks for letting us know the outcome!