Continuous resetting SS1

[masefield]

I'm finding that I am having to continually reset my SS1. Once I reset theSS it shows all four lights for a period of time (for example overnight) but when I look at the SS in the morning it again is only showing the top two lights. I've undertaken a reset but the lights did not come on so after disconnecting the mains lights 1,2 and 4 are now on but I suspect that in a short while the lights will revert back to the top 2. Just for further reference my internet is provided by Virginmedia. Any resolutions welcome.

[BandOfBrothers]

Hello. 

Please check out My-sure-signal-has-stopped-working-what-should-I-do.

It may also be worth trying a different power supply with the SureSignal (Version 1 & 2 ), as there have been some reports of replacement power supplies solving the issues. Even if lights / power are showing. They are available on eBay for around £10.

From member cineriv "But firstly, have a look around for a suitable unit with a 12 Volt output @ around 1.5Amp capacity that you could 'borrow' to prove the fault. Suitable units can be found on external hard drives, monitors, printers, routers etc.etc."

[Retired-Charles]

@masefield - If the new power supply option doesn't work, the lights show a possible port issue.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:

• 212.183.133.177
• 212.183.133.178
• 212.183.133.179
• 212.183.133.181
• 212.183.133.182
• 212.183.131.128/26

Ports and Protocols:

• 8 – TCP/UDP                 (All routers)
• 50 – TCP/UDP               (All routers)
• 53 – TCP/UDP               (Virgin Super Hubs)
• 67 – UDP                      (Virgin Super Hubs)                                                    
• 68 – UDP                      (Virgin Super Hubs)                                        
• 123 – UDP                    (All routers)     
• 500 – UDP                    (All routers)     
• 1723 – TCP/UDP           (BT Home Hubs)          
• 4500 – UDP                   (All routers)     
• 33434 – 33445 – UDP    (Virgin Super Hubs)

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Your router also needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

[masefield]

my results are as follows serial number 21229348020 45.25Mb Download speed 12.24Mb upload 44ms ping time Microsoft Windows [Version 10.0.10586] (c) 2015 Microsoft Corporation. All rights reserved. C:\Users\Andrew>tracert help.com Tracing route to help.com [45.79.140.224] over a maximum of 30 hops: 1 387 ms 11 ms 10 ms cpc3-telf12-2-0-gw.16-1.cable.virginm.net [82.47.40.1] 2 7 ms 6 ms 9 ms wolv-core-2b-ae8-718.network.virginmedia.net [80.1.80.73] 3 * * * Request timed out. 4 17 ms 10 ms 7 ms brhm-bb-1c-ae0-0.network.virginmedia.net [62.254.42.110] 5 15 ms 12 ms 15 ms 213.161.65.149 6 16 ms 15 ms 13 ms ae11.mpr2.lhr3.uk.zip.zayo.com [64.125.27.50] 7 207 ms 13 ms 15 ms ae6.mpr3.lhr3.uk.zip.zayo.com [64.125.21.21] 8 91 ms 90 ms 90 ms ae27.cs1.lhr15.uk.eth.zayo.com [64.125.30.234] 9 92 ms 90 ms 89 ms ae5.cs1.dca2.us.eth.zayo.com [64.125.29.131] 10 94 ms 91 ms 89 ms ae27.cr1.dca2.us.zip.zayo.com [64.125.30.247] 11 114 ms 92 ms 92 ms ae6.er1.iad10.us.zip.zayo.com [64.125.20.118] 12 88 ms 94 ms 96 ms eqix.ge-1-0-0.pr1.nac.net [206.126.236.69] 13 101 ms 93 ms 98 ms 0.e1-2.tbr2.mmu.nac.net [209.123.10.114] 14 88 ms 87 ms 92 ms 207.99.112.130 15 88 ms 90 ms 87 ms switch-nacspare.linode.com [173.255.239.5] 16 89 ms 89 ms 89 ms li1239-224.members.linode.com [45.79.140.224] Trace complete. C:\Users\Andrew> Any help would be much appreciated. Thanks.

[Retired-Charles]

@masefield - Apologies for the delay in looking into this for you.

Your traceroute looks fine and you're getting good speeds (download and upload).

Your Sure Signal spoke to us last on 23 April at 6.38pm.

Are you still having the same issue?

[Landshark2007]

This sounds like your power supply is dying. You can get higher rated PSUs from a well-known auction site for around £7. This fixed mine which has been in service for over five years now. It's only downtime has either been through Vodafone server issues or BT's routing problems. 

[masefield]

Think you could well be right- signal came back earlier tonight - but only getting a lower signal strength just now - would this be power related - have already ordered a replacement unit.