Vodafone Sure Signal

[Digicom]

@ James

As previously discussed during telephone conversation few days ago i recieved a new sim but i think they have sent me the wrong 1

Regards

[James]

Hi Digicom,

Thanks for getting back to me.

I would recommend ordering a normal Micro SIM with a voice PAYT account from here.

Alternatively if you would like me to drop you a quick line and order this for you please let me know.

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

[Digicom]

Hi James

Much apprciated for the link have placed order now 

Kind Regards

Digi

[Ben_BHEC]

@ any tech team member!

I have 2 Vodafone Sure Signal units, one at home and one at work.

Both were working fine untill recently, now none are working. I have reset them and tried a battery pull on my phone.

Please help, I am trying to run a business and my mobile phone is essential.

-Ben

[Lee]

Hi there Ben_BHEC,

Many thanks for your post.

I'm sorry to hear that both devices are no longer providing a signal to your handset. It seems to be an unlikely coincidence.

Please could you provide me with the serial number for both devices so we can take a look?

Kindest regards,

LeeH

[Digicom]

@James

Further to the telefone conversation last week i have tested with Galaxy S3 but it seems it will only connect in WCDMA only!

Regards

[avistapartners1]

i was on the phone with your tech team after being on with 3 other people for 25 min then the call was cut off at 8pm when you close. what?? sure signal has not been working for 1.5 hours and no 3g on my ipad or blackberry now. have reset sure signal, both devices and the router and still not working.  i need this sorted asap

Paul Heydon (number removed for customer security)

[skotchie]

Hi we've been experiencing these issues for a whole, have tried all suggestions but still no joy.

Please help

Thanks

[Smiler2]

I have the same problem.  Being fobbed off with "there are thousands of satisifed customers" doesn't help[ all of us posting here for whom our mobile phone contract is useless for all of the time we are in a particular area.

It's been over a week & I still can't use my phone in the office.  So would a tech guy please contact me to sort it out as I have posts on this board from last week unanswered.

[ROBHARRISON]

Hi There - I have a new Suresignal box and all our phones are £g enabled.

All users are registered with the Suresignal box and can recive incomming 3G calls.

The system and power lights are permanently on and the phone light lights up when we recive an incomming call.

However, we cannot make outgoing calls on 3G.

Suggestions?

Cheers

Rob

[Lee]

Hey folks,

Thanks for your posts.

@ Digicom - thanks for confirming the handset will only connect to the VSS when in WCDMA only mode. I've seen reports of this before. I'll see what I can find out for you.

@ avistapartners1 - I'm really sorry that the line appears to have been dropped. Please could you let me know the VSS serial number so we can take a look at what's going on?

@ skotchie - please could you also provide me with the VSS serial number?

@ Smiler2 - I can see you're also getting help in this thread. Is there any chance you could keep your query to one thread so we're not duplicating work? Duplication of work means it takes longer for us to reply, something that you've mentioned in the linked post.

In reference to Dave's post; I believe he meant that he could see your VSS connected with our servers prior to him replying to you. In terms of you trying the device on another connection; the meaning was that if you could remove the VSS from it's current location and take it to the property of one of your friends or relative's and attempt to set it up at that location. If the VSS works in the alternative location then we can safely assume the VSS is not faulty and there's something at your end that is causing the device not to work.

Let me know how you get on.

@ ROBHARRISON - You appear to be suffering with what we can a SAC (Service Area Code) issue which is explained in this troubleshooting thread.

I've sent you a PM which can be accessed here. If you could follow the instructions in the PM and send us your details one of the team will be with you as soon as they can.

Cheers,

Lee

[Smiler2]

Lee, the only reason I post in additional threads is beacuse I am not getting anywhere & it takes days for my posts to get anwered..

As for taking the SS to another location - are you for real?

Is that your best suggestion?

You & I both know that it won't work, but hell, I'll give it a go.

Better than "try turning it off & on again" I suppose.

[Smiler2]

Right, an alternative handset works with this SS - what now then?

[Smiler2]

Here's a suggestion then.

How about a proper web service for the SS that actually has:

1. links that work more than once in a blue moon
2. more than just the pretty useless limited functionality
3. proper information on how to use the more than pretty useless limited functionality
4. a proper contact us section so that after trying to complete a change in setting & a message being displayed that maked no bloody sense, one doesn't have to post on this forum, which is no better than me opening the door to my office & shouting for help

II get it though.  You're upset because you're not being shown in a good light, so take a day to respond.

Well done.

I'll be glad when my contract is up so I can't forget VF and this s h i t t y service.

Here's another thought:

If you sell something, it should work.  If your foreign call centre staff mess about with the settings, you should fix them.

[Smiler2]

Here is an example..

[gaznav]

I have the same issues with the website as Smiler 2 above ^^^^^^^^

Come on Vodafone sort it out! My SureSignal has worked only once in the last 2 months since I started getting texts saying that I had moved - I have lived in the same house for 5 years and the Sure Signal box has not moved since I bought it 3 years ago!

I can't even change my postcode to see if I can kick it into life as I have before as the Sure Signal Control Panel has stopped working.

VodaFone your performance on this is more than sub-optimal

Gary Coleman

Sure Signal Number 21222701571

[James]

Hi Guys,

@ Smiler2, we are aware of updates that are currently being rolled out in regards to the online dashboard and as a result it has caused some users a few issues when trying to make amendments to the registrations.

The dashboards offer limited access on them because there is nothing more that you would need to do other than manage your own access control list.

When it comes to the delay in responding and posts being missed, unfortunately this can happen when a user posts in multiple threads as it makes it difficult to keep track on exactly what is going on with a particular issue.

With this said, I have taken a look through your posts and can’t seem to find the serial number that you are using as the one I have found is showing as deregistered and also what phone it is that you are having trouble connecting.

As the Sure signal works with a different phone then we know that the issue connecting isn’t with the Sure Signal as this works fine but with the handset itself.

I know we have seen issues with the HTC One X and One S however, HTC are currently working on a software update to rectify this issue.

Unfortunately we don’t have any clarification to when this will be available.

When you mention about instruction on how to use the device, please could you elaborate on this point a little bit more as the Sure Signal for most people is very straight forward in regards to registering and then the phone connecting without any issues.

However, as every customers has a different setup (router, ISP, IP address) it is difficult to have a device that will work straight away for all users due to the nature of technology.

@ gaznav, I can see that your Sure Signal has updated this morning and the location profile looks fine.

Please can you confirm if you are still experiencing connection issues with your handset and what phone it is that you are having trouble with.

James

[Smiler2]

James, you say that the issue is with the handset but how do you know that?

It was working fine, but now it's not.

As for the instructions, I tried to change ownership to the other handset registerd but it didn't work- I got an error message saying I hadn't selected a user - only I had.

There is nowhere to look for any instruction before or after carrying out any changes associeated with the limited functionality in the dashboard (on the infrequent occasions that it is actually working).

I then thought that I would de-register, then re-register the box, but of course, that function is also broken (still).

As for me posting on two threads, that stopeed when you told me not to & it still takes 24-48 hours to get a response.

It really is laughable. 

The "service" offered by VF is a bit like the Parrot in the Monty Python sketch - not sleeping, not pining for the fjords, but a non-service, an ex-service.  Deceased!!

[Digicom]

@ Smiler2

Sometimes it may take longer to get a response because forum staff are dealing wiv other members also that have posted before you and they are recieving there reply in turn.

I have had issues for over 3 months now and understand that the staff arnt magicians

Regards

Digi

[Smiler2]

Digi, all well and good but this is a service that I am paying for but cannot use.

Or are you saying that the tech guys here are volunteers, giving up their free time?  If so, I wholeheartedly apologise.