Vodafone Sure Signal

[Lee]

Hi there Smiler2,

Many thanks for your continued patience and updates in the threads you are posting in.

James pointed to the handset as being the cause since the other handset you have tried appears to work as expected! What handset are you experiencing the difficulties on?

Cheers,

LeeH

[Smiler2]

Lee, like a lot of other people posting here, I can't register the box.

I can't advise what other probelms are occuring because of the above.  The SN is: 21223482296.

As for the handset, it can't suddenly just stop working - I don't accept that is the issue.

All these problems began to snowball after I foolishly contact support via the phone.  The block went off & changed settignsd before I had the chance to question him because he didn't understand what I was saying (language issue with foreign call centres).

[Digicom]

@ Smiler2

Everybody in same boat i pay for a service i can hardly use also but shouting wont get it resolved.

Chill out a little n remember the forum staff are tryin to help!

Work with the forum staff and not against them

Trust me ur issue hopefully resolved a lot quicker here than using phone support

[Smiler2]

Digi, if you're happy to live this this shoddy service, that's your choicce.

I don't.

It's part of the reason why tax dodging corporations like VF choose to behave in such a manner - because they can.

So please don't be telling me to chill out.

You might have nothing better to do but this is affecting the operation of my business.

[Digicom]

My buisness aswell so your not only person this issue affects!

All im saying is work with the forum staff not shouting your mouth off

But if you think shouting and screaming will get you somewhere goodluck

Regards

[Smiler2]

Ok, well I wasn't asking you anyway & as you can't actually assist in the matter, why don't you go & stick your oar into someone else business.

In the meantime, another day goes by without any attempt at a resolution.

Pathetic.

[Andy]

Hi guys,

It's understandable that frustrations are running high, but can we please refrain from this getting personal.

Smiler2, I've logged this thread to be looked at by the team and as soon as an advisor is available, they'll be along to help.

Thanks

Andy

Moderator

[Smiler2]

Thank you Andy.

[trikki69]

Hi guys,

I have same issue as everyone else on this thread, my VSS was working fine until a week or so ago. Now none of my phones or devices receive a 3G signal from the VSS even tho all the correct lights are on.

Work Blackberry, 2 x iPhone 4S and a vodafone data dongle.

Please let me know if you require any further information for troubleshooting and diagnostics.

Thanks,

Rick

[Lee]

Hey Smiler2,

Thanks for your time on the phone just now. It was great to speak with you.

@ trikki69 - please could you confirm the VSS serial number for me?

Cheers,

LeeH

[skotchie]

Lee

Our VSS serial number is 21196807347.  The Tech team on the phone have asked me to return it to Vodafone and are sending a packet for me to do this so an engineer can look at it.....

Is there anything else we should do before this, or will this resolve the issue.

Assume a replacement will be sent if it can not be fixed..

Stuart

[Smiler2]

Update!!

Lee, thanks for your time on the phone on Saturday.

I can report that the SS box is functioning AND..my primary handset is also connecting. 

It wasn't at first, but then I checked the netwrok settings.

From the menu:

Settings>Wireless & Networks>Mobile Networks>Network Operators..

The selected setting was Vodafone 2G.

I changed the setting to Vodafone 3G.

All seems good.

It's odd because when I took an earlier call from your tech dept a couple of weeks ago, all 4 lights on the SS box were on & I could hear the caller perfectly.

What lerd me to check that was folloiwng the re-registering of the SS, I need to add the 2nd handset (Nokia E90).  To do this, I needed to send & receive a text message ('cos I can never remember the number) & I needed to select GSM only & stand in the car parl to get a signal.  Then I thought .. a-ha!

So, not withsatnding the other issues we discussed about the lack of information on the issues with registering & around the SS dashboard, settings & the fact that "owners" do not show up in the users list & that one can be an adminstrator or an owner etc., I am once again a happy chap.

I might also add that having read through "Sure Signal - Correct Lights on but not Picking up 3G Signal" from the troubleshooting page, the section on GSM & 3G could be improved to make it clearer as this setting on my handset is different to the article.

As of now, I am only waiting for the 2nd handset to be linked to my SS box.

[DaveCD]

Hi skotchie

Thank you for your post and the additional information.

I can see from the serial number that you have been connecting with the device today, please can you advise me if you are still experiencing difficulties.

Can you post the following results to this thread?

 Speedtest and Pingtest

Your IP address.

Traceroute.

• On a PC / Laptop :
• Click on Start  and select Run
• Type CMD into the Run box and press enter/click ok
• A black box will appear.
• In this box type tracert 212.183.133.177    press Enter
• Paste the output of this command into your reply.

Hi Smiler2

Thank you for keeping us updated and posting the steps you have taken, I am so pleased this has been resolved and I am sure this will also help other users.

 Many Thanks

DaveCD
eForum Team

[Smiler2]

Right, my handset has just dropped off the 3G network & therefore the SS box as well.

Has anyone got any ideas?

[Digicom]

This is problem ive been having for last 3 months and still remains unresolved!

Regards

[Digicom]

@James

Further to the telefone conversation 2 weeks ago after testing for few days with payg sim and connected with Galaxy S3 which stayed connected but my contract handset still disconnected and lost 3g.

So it maybe the handset that i have on contract that is causing the issues?

Regards

[James]

Hi Guys,

Thanks for your post here.

@ Smiler2, can you confirm exactly what phone you are having the trouble with as this can’t be seen on any of your posts?

@ Digicom, I have set myself a quick reminder to give you a call to morrow to discuss this further, can I ask if there is a particular time that you will be available.

James

[Smiler2]

James, it's a Sony Experia Arc.

I've set it to 3G only to see if that is better.

[Smiler2]

The other handset, Nokia E90 is set to both 3G & GSM & has stayed on 3G.

[Digicom]

@ James thanks for the reply
Available anytime
Regards