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Solution

Correct lights on but not picking up 3G signal

almaty
2: Seeker
2: Seeker

I have by now reached the end of the road with Vodafone, but before I move off to another provider I wanted to express my complete dissatisfaction with Vodafone and their SureSignal support thus far. 

 

As with other posts, I suddenly have all correct lights on my V1 VSS but no 3G signal.

This began yesterday.  After contacting support they suggested a reset(my end) and a resynch(their end) all to no avail.

Waited until today and began again.  This time I was asked to contact my ISP( Zen Internet) and enter port forwarding data into the router - BTVoyager 2110.  Unsuccessful for two reasons:

 1. the data entry form under Virtual Server Configuration only has three entries available.  Vodafone wanted 4 enterred: 50 500 4500 123

2. tried to go with three entries but got an error report: - "External port range (Start) " is invalid

ISP suggested that I needed the Internal Host IP Address from Vodafone before moving on.  Had a 1hr45min on-line chat with Vodafone(all in system logs I expect) but got nowhere other than a callback to tech support(after much requesting) who told me that I would need to send the box back for repair, but it would cost me. Hence, I am moving from Vodafone and their total lack of real support.  Talking to a support team in Egypt three times with the same result is pointless. No-one would own the problem even though it was clear that their company was losing revenue(albeit small).   ANd at the end, I still have no idea why port forwarding should suddenly be an issue and why I got no answer to the error report.

 

Bye Bye Vodafone

 

3 REPLIES 3

Retired-Andy
Moderator (Retired)
Moderator (Retired)

Hi almaty,

 

I've edited your post to remove the online chat transcript as it contained your personal details.

Please take a look at our Sure Signal Troubleshooting thread. If this doesn’t resolve your query, please post your reply either below, or in the relevant thread, together with the details requested, including the following information.

Your speed test results from here.
Your ping test results from here.
Your external IP address from here.
The results of a traceroute.
Your Sure Signal serial number:

VSS Traceroute command

On a PC:

Click on Start and select Run
Type CMD into the Run box and press enter/click ok
A black box will appear.
In this box type tracert 212.183.133.177 press Enter
Paste the output of this command into your reply.

This will help us get the quickest possible resolution for you.

Thanks

Andrew

Andrew,

 

Results from requested tests:

 

Speed - Up - .   0.84M

            Down - 6.66M

 

Ping - 13ms, Jitter 0ms, Server 50miles, ISP - Zen Internet Ltd(4.2/5), Time.1.55pmGMT

 

IP Address - 82.69.24.224

 

Traceroute:

Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users\Anthony>tracert 212.183.133.177

Tracing route to cluster4.vap.vodafone.co.uk [212.183.133.177]
over a maximum of 30 hops:

  1     1 ms     1 ms    <1 ms  voyager.home [192.168.1.1]
  2    12 ms    12 ms    12 ms  losubs.subs.dsl1.th-lon.zen.net.uk [62.3.84.17]

  3    12 ms    15 ms    12 ms  ge-0-0-0-113.cr2.th-lon.zen.net.uk [62.3.84.181]

  4    14 ms    15 ms    16 ms  lndgw2.arcor-ip.net [195.66.224.124]
  5    13 ms    13 ms    13 ms  85.205.116.10
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8     *        *        *     Request timed out.
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

 

Ben_H
Moderator (Retired)
Moderator (Retired)

Hi almaty,

 

Thanks for providing these details. Looking at your upload speeds, have Zen (your ISP) advised of any throttling or issues with the service in your area? The traceroute otherwise looks OK and the IP is within range. 

 

So we can check your Sure Signal remotely on our servers, can I also take your serial number as requested?

 

Cheers, Ben