Vodafone Sure Signal

[Robert128]

Hi Dave CD. 

Thanks for your note. I have checked my PM but there are only two messages in there both confirming that I have achieved a new rank on the forum. Good news but not what I was looking for. Can you resend?

Thanks

Robert

[Matt]

Hi Robert128

I have just re-sent this now

Thanks

Matt

Moderator 

[DaveCD]

Hi laramax

Thank you for your post.

I am sorry to hear you have been experiencing difficulties with your device, please can you take a look at my post above and provide the information, this way we can investigate this further for you.

Hi Digicom

Thank you for your post.

I have been unable to locate any updates for this, as soon as I find any further information I will post back here.

Many Thanks

DaveCD

eForum Team

[Digicom]

Thanks for your reply Dave apprciated
Im not having a go at you or any other eforum staff as you relay the info its the so called " Tech Team" who are annoying me ive had this problem for over 7 Weeks Now!

All they saying is We're still waiting for updates who are they waiting for updates from? God Maybe?

Or maybe there hoping this problem will fix itself? My tarriff is over £70 month and im not able to get the full benefit from it!

Kind Regards

[Digicom]

Yet another week goes by and still no reply!!!

Yet you expect me to carry on paying my monthly bill for a service i can just about use (if im lucky) on 1 signal bar using 2g

Thanks for being a vodafone customer just pay your bill even with no signal! 

[DaveCD]

Hi Digicom

Thank you for your post.

I completely understand your frustration and this has been ongoing far longer than we would have liked.

I am sorry to report that there is no further updates but I have chased this for you and we will post this back here as soon as we do.

Thank you for your patience.

DaveCD

eForum Team

[Digicom]

Hi Dave
Thanks for your reply
This does need sorting Asap!.
Kind Regards

[mwevans]

Hi,

My sure signal (V1) has lights 1,2 and 4 on solid but no 3G signal on any of the 4 smartphones that are registered with it. This started about 2 weeks ago with intermittent problems of 3G dropping and then reconnecting but now no phones are receiving a 3G signal.

Up to that point Suresignal has worked fine except for the odd service outage or SNAFU when software updates have been distributed.

I have tried a hard reset but this has not changed the situation.

Many thanks for your help.

Martin

[miless]

I have a Sure Signal 2, the power light is on, the system light is on, but the phone light is off.  I have tried to use with both Vodafone handsets in the house, and neither work.  I have swapped eithernet port on the router, and also tested all ethernet ports with another computer.  

the unit has worked reasonably well since new, whenever i have had a problem connecting a power cycle has worked.  this time it is not helping, and i have been without signal for 4 days.

Serial number is 40110944671, status is active.

[James]

Hi Digicom,

Unfortunately I still don’t have an update for you however I would like to speak with you later if you are available.

However, in the meantime please can you let me know if this issue was only affecting the handset that you currently have or have you been able to try different handsets with the Sure Signal as I am thinking that this may be an avenue to explore whilst we are waiting for an update.

@ mwevans,

Can you confirm the Sure Signal serial number and also your ISP so we can check the registration for you?

@ miles,  I can see that your Sure Signal hasn’t updated in a couple of days, due to this I have re-synced it from our end, please can you give this one hour and let me know if you notice any changes however, you may need to power cycle the phones to pick up the Sure Signal.

James

[Digicom]

@ James Thanks for your reply apprciated.

ISP TalkTalk Fibre

Serial Number: 40121417683

Status: Active. even though i carnt access My Sure Signal from my account.

Recieve error message: Sorry - we're unable to process your request right now. It won't take us long to fix this issue. Please try again later.

Yes i am available anytime shud you need to contact me.

Kind Regards

Digi

[Digicom]

@ James will i be recieving a callback today?
Regards

[Dave]

Hi Digicom,

James has finished for the evening, I'm afraid.

I'll pop him an email to let him know you responded so he can pick this up for you.

Dave

[Digicom]

Hi Dave Thanks for the reply

Ive been rehearsing my speech ready for James 

Only jokin James

Regards Digi

[mwevans]

Hi James,

Serial number is 21230225613  and ISP is IDNET (www.idnet.com).

Regards,

Martin

[Digicom]

@ James Any update if the callback will be today?

Regards

[James]

Hi Digicom,

Thanks for your time on the phone today; I hope that we will be able to make some headway with your issue.

@ mwevans, I have taken a look at the registration and everything looks fine and I can see that it connected to the server on 06/08/2012 at a little after 10pm.

This indicates that there isn’t a problem with the connection of the Sure Signal and as such you shouldn’t be having any issues.

I have re-synced the Sure Signal for you today to try and update the connection however, if this still doesn’t resolve the issue please let me know as we may need to look at a replacement VSS for you.

James

[Digicom]

Hi James

Thank you for taking the time to arrange a callback this morning much apprciated

Yes hopefully in next few days we can narrow down the cause of this issue and hopefully resolve it.

Kindest Regards

Digi

[mwevans]

James,

It started working again today, for those phones I've had registered for at least a year, at about 11am so I guessed you must have looked at my case. The resync appears to have done it for the majority of my phones but I'm still having problems with a Galaxy S2 which I recently registered onto the service. I've tried deregistering and reregistering but that doesn't seem to have fixed it.

I'll come back to you if I continue to have problems with this phone.

Thanks,

Martin

[DaveCD]

Hi mwevans

Thank you for your post and thank you for keeping us updated.

This is strange that only one device is still having issues and so we can take a look at this for you I have sent you a PM. Once we have your response either myself or one of the team will be in touch as soon as we can.

You can find your PM inbox here.

Many Thanks

DaveCD
eForum Team