Vodafone Sure Signal

[awp278]

Hello, after 2 days phoning VF, scanning the forums and carrying out the Sure Signal help advice, I found Iseem to be having the exact same issue as D-Mac had in his post (1/10/2011; 09:27):

Hello Trev,

I'm afraid that your email has not been received. Could you resend it please.

To respond to your comment, our VSS is working perfectly well because we are able to receive a 3G signal from it on three different devices. The problem is that our new fourth device, although having been registered with the Sure Signal service, is not picking up a 3G signal from the VSS, although this device is capable of picking up a 3G signal away from the VSS in other locations.

D-Mac

Could I please ask for the solution to be shown as whatever was advised, it worked!

Thanks Trev.

3G signal now being received perfectly from the VSS. Thanks for all of your help.

Kudos point awarded

[Simon]

Hi Robert128

Thanks for you reply. Can you please post the following results to this thread?

 Speedtest and Pingtest

Your IP address.

Traceroute.

• On a PC / Laptop :
• Click on Start  and select Run
• Type CMD into the Run box and press enter/click ok
• A black box will appear.
• In this box type tracert 212.183.133.177    press Enter
• Paste the output of this command into your reply.

Finally, try your Sure Signal on an alternative connection to see if you experience the same difficulties.

Hi awp278

Trev is no longer with Vodafone so we're unable to discover what the resolution was in this particular instance. So that we can investigate this further for you I've sent a private message with details of how to contact us directly.

You can find your PM inbox here. If you can't access this link, please ensure that the box next to "Turn on private messages" is ticked on this page, and let us know if you need any further assistance.

Thanks

Simon

[Robert128]

Hi Simon

Thanks for your reply> The reuested information is below.

Speedtest    http://www.speedtest.net/result/2003087255.png

Pingtest   [URL=http://www.pingtest.net][IMG]http://www.pingtest.net/result/64451982.png[/IMG][/URL]

IP adress 77.100.252.18

Microsoft Windows [Version 6.0.6002]
Copyright (c) 2006 Microsoft Corporation. All rights reserved.

C:\Users\Robert>tracert 212.183.133.177

Tracing route to 212.183.133.177 over a maximum of 30 hops

1 2 ms 1 ms <1 ms buffalo.setup [192.168.11.1]
2 * * * Request timed out.
3 11 ms 8 ms 8 ms nmal-geam-1a-ge210.network.virginmedia.net [81.9
6.225.53]
4 12 ms 8 ms 9 ms croy-core-1a-pc111.network.virginmedia.net [62.3
0.242.37]
5 9 ms 10 ms 18 ms croy-core-2a-ae2-0.network.virginmedia.net [195.
182.178.82]
6 10 ms 10 ms 8 ms croy-core-2b-ae1-0.network.virginmedia.net [81.9
6.226.10]
7 11 ms 10 ms * popl-bb-1b-ae10-0.network.virginmedia.net [81.96
.226.5]
8 13 ms 12 ms 13 ms nrth-bb-1a-as1-0.network.virginmedia.net [213.10
5.64.17]
9 12 ms 14 ms 12 ms nrth-tmr-1-ae1-0.network.virginmedia.net [213.10
5.159.30]
10 26 ms 26 ms 29 ms fran-ic-1-as0-0.network.virginmedia.net [62.253.
185.81]
11 36 ms 34 ms 35 ms FFMGW4.arcor-ip.net [80.81.193.117]
12 33 ms 34 ms 36 ms 92.79.213.125
13 30 ms 29 ms 31 ms 92.79.213.158
14 29 ms 29 ms 27 ms 85.205.116.10
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Finally, I would mention that the new number I registered seems to be picking up the signal but but the two numbers that have worked perfectly for two years are not.

Thanks for your help

Robert

[awp278]

Hi Simon apologies as this had been solved in another thread and I replied to your PM with a ? (thinking I had more problems than I had thought )

Essentially I was having problems, unaware if it was my phone or the Sure Signal. The answer was neither!

Patience was the virtue required here and I hope that this will help others, as I had already gone and got a new sim having been told it must be that which was faulty. In the end I had gone to bed totally peeved............next morning........yep it worked!

My sim took 15 hours to register with my Sure Signal, not the 2 quoted in the instructions.

[Simon]

Hi Robert128

Thanks for your reply with the requested info. Your speedtest and pingtest are perfect and your traceroute is absolutely fine. It's difficult to make further suggestions at this point as you've already registered a replacement device with the same results as previous.

As one final suggestion, I might suggest de-registering the device and re-registering under a different owner. This is a known workaround where customers have existing lines working a new one will not register. In your case it's the other way around where the new number is fine and the two existing ones are intermittent.

Have there been any changes to your existing phones, i.e. any firmware updates that may have switched your lines to 2G only without your knowledge?

Thanks

Simon 

[u108294]

Hi,

My SureSignal " seems to have packed up.

• Normal lighs on but no improved signal
• Phone light does not come on when I make a call
• Unplugged power for 60 seconds and rebooted three times - the lights sequence normally.
• Tried other handset with this SIM, same result

Any Ideas ?

Vbr/

[Lee]

Hi there u108294,

Thanks for letting us know about this.

Tell me; have you tried your handset with another SIM?

Are other registered handsets affected, if it is possible to test this?

Could I take your VSS serial number please?

Cheers,

Lee

[u108294]

Hi Lee,

• Sorry, I don't have another SIM.
• My serial number is 41113715928
• None of my other users are here, yhey are builders who are on another job at the moment
• One of your colleague, on your phone help desk did a remote reset this afternoon - it didn't work...

Rgds Toby...

[u108294]

The issue sems to now be resolved, maybe by the remote reset - I now have a full "H" signal - 3G in HTC lingo.

Case closed...

[scat1]

Hi

I have a VSS 2 (I think) and whilst it works with my wifes iPhone, it won't work with mine. It used to briefly and I have checked that my number is registered etc.

I have reset the router etc and the VSS and have a steady power light and second light but the phone one doesn't light up and i have no 3g signal.

Can anyone offer any help?

many thanks

[efesp]

Hi,

I have a problem with my Sure Signal that's not listed in the "menu."

It is a new-type of SS, and was working fine until the power was switched off for around 5 minutes. It will now not connect.

Power light is on (solid) and system light is constantly flashing.

I have tried powering off again, re-setting my broadband hub and re-setting the SS. None of this has helped.

S/N 40121005074

Any help would be appreciated.

[efesp]

...and now it's back working again!

Panic over. 

[scat1]

Managed to sort thorugh repeated reboots and tinkering so please ignore my previous post for the time being.

Thanks.

[Robert128]

Simon

Thank you for your reply. I can cnfirm that all of the phones are using 3G. I did as you said and deregisterd the SS and reregistered on a differnt account and waited 24 hours. Now none of the phones will connect.

I just cannot understand this - the service worked perfectly for two years.

Regards

Robert 

[Robert128]

Simon

Thank you for your reply. I can cnfirm that all of the phones are using 3G. I did as you said and deregisterd the SS and reregistered on a differnt account and waited 24 hours. Now none of the phones will connect.

I just cannot understand this - the service worked perfectly for two years. Is there any chance something could have changed your end?

Regards

Robert 

[Digicom]

Since yesterday evening i have not been able to pick up a 3g signal on my handset I have the new V2 unit.

I have tried reseting the SS unit serveral time and every time the SS syncs up on network as it shud do with the power and system light are on but im unable to picki up 3G signal.

From reading through the posts on here many members seem to be also affected with this problem so there seems to be a problem.

I am not even going to call customer services because all they ever do is deny there is ever any problems and say they will perform a reset and re sync on the SS device please allow upto 24hrs then you call back and next customer service advisor says the same

Can a member of staff raise this issue for me please

My SureSignal Serial Numbe: 40111029183

Kind Regards

Digi

[James]

Hi Guys,

Thanks for your posts here.

@ u108294, scat1 and efesp, Thanks for letting us know that everything is back up and working.

@ Robert128, I have checked the Sure Signal and can see that there has been a location move detected which could be causing this issue.

I have updated this for you today, please can you allow up to one hour for this to take affect, reboot your phone and let us know how you get on.

@ Digicom, I can see that your Sure Signal updated on the server last night so you should be ok to connect to the Sure Signal.

What phones are you using when trying to connect?

Are you still having troubles?

In the meantime I will re-sync the Sure Signal for you however once done if you can let me know how you are getting on we will be able to look into this further for you as the registration all looks ok.

James

[Digicom]

@ James thanks for the reply apprciated.

Yes my problems started around 10-11pm last night also i noticed sometimes it will pick up a 3G Signal but after a minute it looses it again and returns to Edge.

For many months now i have not had any problems until last night so i no my registration is fine so there is definetly a problem on the network and SS tech team refuse to acknowledge this as is always the case whenever these is a SS problem.

Regards the handset ive tryed to contact are:Nokia Lumia 800, Nokia N8, Nokia C-6 all of which connected fine untill last night.

Kind Regards

Digi

[Robert128]

James 

Thank you for your help. Unfortunately no change here - no signal on any of the phones but the SS has the correct lights on.

Kind regards

Robert

[Robert128]

James

I took the sim card out of each phone, reinserted them and all three phones are now picking up the signal. I hope I am not celebrating too soon but many thanks again for your help.

Kind regards

Robert