DNS requirements

[aidysproule]

Hi,

The internal corporate DNS servers that my Sure Signal device is using do not external DNS lookups, can anyone tell me what the FQDN\URL that teh Sure Signal device uses so I can add manual entries to our DNS server?

[Retired-Dave]

Hi aidysproule,

We can only give limited support to corporate set-ups with Sure Signals due to the number of variables involved which we have no control over.

The only DNS requirement we're aware of is that your router needs to assign the Sure Signal with a DNS (Domain Name Server) address via DHCP (Dynamic Host Configuration Protocol).

What's happening when you try using the Sure Signal? You may find that the below information helps.

Manually configure your router to allow port-forwarding.
In most cases, routers support a system called Universal Plug-n-Play (UPnP), which sets up port-forwarding for you automatically. If you’ve got a complicated network setup, or a complex router, you may need to enter these settings manually.

Please see the following for a list of IP addresses and port numbers that need to be forwarded to your Sure Signal's internal IP address. For instructions on how to do this, we recommend you contact your ISP or Router Manufacturer, or refer to the default guide for your particular make and model, over at http://portforward.com.

Destination IP Addresses:
212.183.133.177
212.183.133.178
212.183.133.179
212.183.133.181
212.183.133.182
212.183.131.128/26

Ports and Protocols:
Port 50 - TCP/IP
Port 4500 - UDP
Port 500 - UDP
Port 123 - UDP

Port 8 - TCP/IP

Port 1723 (BT customers only) - TCP/UDP

Please note that in the above list of IP addresses, the notation "212.183.131.128/26" means the complete range of IP addresses between 212.183.131.128 and 212.183.131.191

Dave

[aidysproule]

Hi Dave,

TheSS device is picking up our internal DNS server but these DNS servers can not do external DNS lookups so I need the URL\DNS name that the device tries to connect to so I can add it to my DNS server.

[Retired-James]

Hi aidysproule,

I’ve done a little digging around for you and believe that this is what you are after.

James