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De-registering my old Vodaphone Sure Signal

glenwetherall
2: Seeker
2: Seeker

Could anyone help me out I have sold my sure signal box online, but the new is unable to register it, apparently its still registered to me, I am no longer vodafone customer so I am unable to de-register it online. Please can anyone help! 

2 REPLIES 2

Nabs
17: Community Champion
17: Community Champion

Hi @glenwetherall 

 

To deregister yoour SureSignal you will need to pass some security checks from your old account. 

The quickest way to do this is to use the Live Chat option on the Contact us page. Alternatively you can wait for the eForum team to pick up this thread via email but it can take several days this way.

 

Nabs

Retired-Matt_B
Moderator (Retired)
Moderator (Retired)

Hi @glenwetherall,

 

So that we can look into this further, take a look here for how to get in touch. This is a link to your PM folder, where you'll see further instructions.

 

For other customers facing the same issue, please try speaking with our Live help team first here.

Thanks,

 

Matt B